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originally posted by: KKLOCO
a reply to: NarcolepticBuddha
THIS is exactly why I canned my Yelp listing.
I spent about 50 hours disputing fake lying reviews. Only to be lied to over and over.
I rebranded my company during the pandemic. Did not start a Yelp listing. And I previously had 4 stars....
The typical Yelp reviewer wants something for nothing.
Yelp is and has always been, a small business killer. Leaving ALL the power in the consumers hand.
If you want real reviews — use TripAdvisor.
People don't like confrontation.
The problem with online reviews is that complainers are more likely to post a negative review. When people are satisfied, they rarely take the time to post a review. So you can have 1000 happy customers and 10 complainers. Those 10 complainers will post, rant, and scream to anyone who will listen how bad your business sucks. Meanwhile you'd be lucky to get 10 of those 1000 customers to post anything about their great experience.
originally posted by: Mandroid7
a reply to: Edumakated
Exactly...and there's a huge issue with restaurants sniping competition by larping as a disgruntled customer, as well as owners larping as happy customers. Which is almost required to stay in biz, due to the rare positive reviews you mentioned.
I'll tell you the worst offender. Google maps. A standard of travel for a huge chunk of the population.
Reviews pop up with the location.
Yelps kinda obsolete now with the maps reviews.
Surely theres a slander or anti-trust type protection law business could use to destroy this trend.
Freakin' financially weaponized internet.
Literal google gatekeeping small businesses.
If the gov/google tards don't like the biz, they can run away your customers.
originally posted by: NightVision
a reply to: NarcolepticBuddha
The problem with this new feature is that anyone can flag a business for racism without proof. For example, if you just hate white ppl, you flag any business as racist because you don't like it. This puts the business in the position of having to prove it's NOT racist.
Lawsuits in 3,2,..1....