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About the author: Nick Puleo is founder and CEO of Comsint, a strategic communications firm.
We all saw what happened. No sense kidding ourselves about that. You screwed up, Anheuser-Busch InBev . Big-time. Bud Light got canceled. Twice. And as a result, your brand hemorrhaged sales.
Screw-ups happen, of course. Clearly, you started out with the best of intentions. But those good intentions cost you 8% of your share price. Companies that venture into the culture wars always face the risk of alienating someone. That’s what happened here, and it wasn’t necessarily a problem. The problem was that you apparently didn’t recognize the impact your actions could have and didn’t have a plan to deal with potential fallout.
Now your reputation is in a nosedive. There’s no easy fix here, least of all a carefully worded statement. We’re decades past the time when a business can take a half-hearted stand and then walk away from it.
But let’s slice deeper. For starters, let’s ask what you as the No. 1 brand in your market have done right throughout this fiasco. Unfortunately, the answer—with all due respect and no offense intended—is almost nothing.
MORE FROM BARRON’S
Boycott Hits Anheuser-Busch’s Other Beer Brands
The Controversy Over Dylan Mulvaney, Explained
It’s Not Just Bud Light. How Companies Are Fighting Back Against the War Over ‘Woke.’
OK, you said you’ll give $500 bonuses to front-line employees—delivery truck drivers, sales reps and merchandisers—vulnerable to angry consumers. Kudos. But much too little, too late.
What yo
originally posted by: PorkChop96
a reply to: quintessentone
They shouldn't have done any of it in the first place. There was no reason for any of it. They tried to be "woke" and paid the price for it.
They are a beer company, they make beer, they are not a political organization.
originally posted by: quintessentone
a reply to: Waterglass
The fix here would be for the LGBTQ+ community to step up and advocate for this company because the company, at the very least, tried to portray inclusiveness and the company should not suffer because of it. And IMO the only reason they are losing money and customers is because the LGBTQ+ community took a hissy fit and walked away.
They threw the baby out with the bath water. Shame.
www.fastcompany.com...#:~:text=Then%20there's%20its%20two%20decades,ally%20to%20the%20L GBTQ%20community.
originally posted by: Ksihkehe
originally posted by: quintessentone
a reply to: Waterglass
The fix here would be for the LGBTQ+ community to step up and advocate for this company because the company, at the very least, tried to portray inclusiveness and the company should not suffer because of it. And IMO the only reason they are losing money and customers is because the LGBTQ+ community took a hissy fit and walked away.
They threw the baby out with the bath water. Shame.
www.fastcompany.com...#:~:text=Then%20there's%20its%20two%20decades,ally%20to%20the%20L GBTQ%20community.
Why should LGBT support a company because they made a failed attempt to pander to a subset, of a minority, of an offshoot of their membership? Bud wasn't trying to promote positive social change, they were trying to capture part of an already exploited minority market and to earn good-(boy) points for their future ESG scores.
Are LGBT people not dealing with their own problems? I feel like maybe the global corporation should just take the bump and call this one a loss. Next time they should think before they try to pander to controversial niche groups that have no market share of anything except hormone therapy.
I think LGBT should reject both the gross pandering and being forced into a box because political narratives.
originally posted by: PorkChop96
a reply to: quintessentone
In what way have they been "advocating for inclusiveness"? They advertise to their beer drinker, usually middle aged males, how is that inclusiveness?
It's always funny how that is the first thing people run to in cases like this, "transphobia". Such a lame excuse.
Bud Light has spent decades and billions of dollars making its brand a part of culture. The Bud Bowl—a Super Bowl-themed, stop-motion animated game between Bud Light and Budweiser—captivated beer drinkers in 1989. More recently, in 2018, the brand made the gibberish “Dilly Dilly” an unexpected part of pop culture that also boosted sales; and for the 2019 Super Bowl, mingled with Game of Thrones dragons. Then there’s its two decades worth of Pride advertising and partnerships with advocacy organizations like GLAAD, all positioning Bud Light as an ally to the LGBTQ community.
AB InBev is a truly elite marketer. There’s a reason it’s the first-ever company to win back-to-back Cannes Lions Creative Marketer of the Year titles. Instead of backing down, Bud Light actually had a unique opportunity to win over new customers and fans by embracing the ideals it has purported to have every Pride Month since 1995. And it wouldn’t have had to go as far as one enterprising TikToker, who mocked up fake Bud Light billboards that just said, “lol crybabies.”
Instead of worrying about the impact on its sales of right-wing media and commentators, Bud Light should be considering the unintended impact of its silence.
Carrie Davis, chief community officer at The Trevor Project, says that it’s important to remember that young trans people are four times as likely to attempt suicide compared to their peers. Not because they are inherently prone to suicide, but because of increased bullying, rejection, discrimination, and violence. The Trevor Project estimates that each year, more than 1.8 million LGBTQ youth in the United States seriously consider suicide. That’s at least one attempt every 45 seconds.
“It is incredibly troubling to see major brands submit to bad-faith actors who will not be satisfied until transgender people are invisible from public life,” says Davis. “Right now, we need business leaders, corporations, and elected officials to send messages of hope and support to our young people, not to fuel dangerous rhetoric or entertain debates about the existence of trans people. Transgender people exist, we’re not going anywhere, and we deserve to live our lives without fear of mistreatment for simply being who we are.”
originally posted by: quintessentone
a reply to: Waterglass
The fix here would be for the LGBTQ+ community to step up and advocate for this company because the company, at the very least, tried to portray inclusiveness and the company should not suffer because of it. And IMO the only reason they are losing money and customers is because the LGBTQ+ community took a hissy fit and walked away.
They threw the baby out with the bath water. Shame.
www.fastcompany.com...#:~:text=Then%20there's%20its%20two%20decades,ally%20to%20the%20L GBTQ%20community.
originally posted by: LSU2018
originally posted by: quintessentone
a reply to: Waterglass
The fix here would be for the LGBTQ+ community to step up and advocate for this company because the company, at the very least, tried to portray inclusiveness and the company should not suffer because of it. And IMO the only reason they are losing money and customers is because the LGBTQ+ community took a hissy fit and walked away.
They threw the baby out with the bath water. Shame.
www.fastcompany.com...#:~:text=Then%20there's%20its%20two%20decades,ally%20to%20the%20L GBTQ%20community.
Then they're idiots if that's how they show inclusiveness. Inclusiveness was them not having a message that only people who know what a man and woman are can drink their product. It was open to all without any labels or promos for certain groups.
It was all fun and games and justice when they shut down a private bakery that didn't want to bake a cake for a gay wedding, but when the rest of society shifts to a brand that doesn't cater to a single group, they lose their minds in a "how dare you" kinda way. Like, if you want to drink it then drink it, if you don't then don't. Why get mad at the people who want no part of it.
originally posted by: quintessentone
a reply to: Waterglass
The fix here would be for the LGBTQ+ community to step up and advocate for this company because the company, at the very least, tried to portray inclusiveness and the company should not suffer because of it. And IMO the only reason they are losing money and customers is because the LGBTQ+ community took a hissy fit and walked away.
originally posted by: ketsuko
a reply to: quintessentone
Maybe it was celebrating how Dylan is a woman?
He's not, but he makes his living telling us all how to better women. He is a controversial figure.
originally posted by: ketsuko
a reply to: Boadicea
It had to start somewhere.
Maybe it is simply Bud's misfortune to be that example.
After all, you can look at just about every instance of major pushback, and wonder why the rebellion didn't happen sooner.