PAYPAL - Judge, Jury and Executioner (the conclusion)

They are notorious for doing this. This has happened to so many people it's beyond a joke. There are forums and websites set up just to discuss these kind of problems with paypal, so if they have forums dedicated to upset account holders what does this say about them?!

This happened to me twice in the past, a previous powerseller on ebay, I did absolutely nothing wrong and they froze my money. They were vague and difficult to get a response from, and most of the emails I got from them were generic templates, that's when they actually bothered to reply.

This is a blatant scam, nothing more, nothing less, they freeze funds for 180 days and collect 6 months interest from all the frozen money they have. They have no need or right to freeze it, they are not a bank, they are just a company. Obviously if you were money laundering, then it might be justified, but you'd at least get some kind of disclosure as to why, that is the law.

For new seller they have a 21 day waiting period before you can get your money, and you can get it a bit faster if you provide a tracking number. But tracking numbers tend to be issues with special tracked delivery and not all items warrant that service.

Ebay are equally ridiculous. I was selling some vinyl records and they suspended my account until I could show them proof of what I was selling, so I had to take a photo with my face and the item in the picture, pretty tricky when you're taking it yourself. They are equally as vague, but then they are then ebay and paypal are owned by the same people. They are basically just crooks and should be investigated by the authorities.

Anybody have an email address for any of the upper echelon PayPal officers at their corporate headquarters in San Jose, California ?

I'm very tempted to send them a link to this, and my previous thread, as well as copies of all correspondences so far between myself and PayPal. Might be a complete waste of time but still worth the effort. The more exposure this gets the better as far as I'm concerned.

This makes me so weary to continue using paypal. I sell my music online, I don't have a lot of money in there but I would hate for my account to be under investigation like that for no reason at all.
After reading your previous thread I simply do not understand why your account is in such standing. The only thing I can think you did "wrong" was writing that your income is non of their business on that fax you sent. Not wrong per say but you probably ticked off the wrong person in the office who was already having a bad day.

I truly hope you get your money. I will be looking for alternative companies to use from now on. It's scary that you are not the only one who has experienced such things.

reply to post by tauristercus


They probably already know about these threads and the only thing these threads will have done is make them less likely to treat your fairly. They will put you through hell for daring to give them bad publicity.

Originally posted by tauristercus
Anybody have an email address for any of the upper echelon PayPal officers at their corporate headquarters in San Jose, California ?

I'm very tempted to send them a link to this, and my previous thread, as well as copies of all correspondences so far between myself and PayPal. Might be a complete waste of time but still worth the effort. The more exposure this gets the better as far as I'm concerned.

If you're going to take my idea at least star it.

I don't think you understand that your problem as of now is under the realm of "business", but by bringing it under the realm of "PR" you'll find it plays by different rules.

Originally posted by Turq1

Originally posted by tauristercus
Anybody have an email address for any of the upper echelon PayPal officers at their corporate headquarters in San Jose, California ?

I'm very tempted to send them a link to this, and my previous thread, as well as copies of all correspondences so far between myself and PayPal. Might be a complete waste of time but still worth the effort. The more exposure this gets the better as far as I'm concerned.

If you're going to take my idea at least star it.

I don't think you understand that your problem as of now is under the realm of "business", but by bringing it under the realm of "PR" you'll find it plays by different rules.

edit on 5/19/2012 by Turq1 because: (no reason given)

STARRED .... with my apologies
Credit for a good idea where credit is due

Originally posted by hawkiye
Find out what state they are head quartered in and file a complaint with that states attorney generals office. They are usually good about contacting the company and helping resolve the issue. If paypal gets contacted by them they will take notice.

Edit: www.corporateofficeheadquarters.com...

edit on 19-5-2012 by hawkiye because: (no reason given)

Send them a link to this thread and especially the earlier one. A squeeky wheel gets the grease, rather than where they want to put it.

I hate PayPal for this sort of crap. No one should use them. They are horrible and lack respect and courtesy. They are a bad business and should be closed. No one should use them ever.

Did you try contacting the buyer and asking them to request a refund? Explain the whole situation to them and see if they will help you out.

I don't know why everyone in these two threads has ignored this advice that was given a while back to me, it worked, and it is also what's advocated by the people that handle this company.

1) It does not matter if you are in the United States or not.. File a complaint with the Nebraska Atty General's office, no matter their PUBLIC mailing address, PayPal is a Nebraska company and they have the jurisdiction. scan/fax/mail any documentation to them, they IMMEDIATELY begin an investigation (99.9% of the time PayPal backs down the minute they hear that it's started) Also pay a lawyer to either A) Get on the phone or B) write PayPal a letter stating your case in plain english, they may have the best lawyers in the world, but for anything under 50K USD they aren't going to sic them on people and normally back right down.

2) stop using PayPal

Nebraska told me something very very interesting when I had my PP issue. They get hundreds if not thousands of complaints a MONTH about this sort of thing, and they have a very hard time keeping up with it, but they do and it does benefit consumers to know there's a dedicated group in that office dealing with this company.

Originally posted by BIHOTZ
I hate PayPal for this sort of crap. No one should use them. They are horrible and lack respect and courtesy. They are a bad business and should be closed. No one should use them ever.

Exactly right. Punish THEM by not using them.

Incidentally, there are a few startups out there that will compete with PayPal. These entrepreneurs have obviously seen the fraud that PayPal is committing and have decided to take advantage of an opportunity. Next will be a replacement for ebay.

There should be a federal agency that deals with the kind of rime that Paypal commits, because it conducts business interstate and internationally. This is what the fed gov is supposed to do to protect the rights of the people.

You should be able to call a fed agency, who tracks this stuff, and when widespread fraud is being reported, as is the case with Paypal, I also had a run in with this corrupt company, the fed should act. All the money take should be returned to the people who have been stolen from, then a fine for stealing, and jail time for the perps, which would be the people in charge of the company.

I dont have the time or patience to post out my long, crappy list of experiences with Paypal. Theyve put my funds on hold for no reasons as A regular Ebay seller and have taken money out of my bank account without my permission, resulting in tons of overdraft fees. The fact of the matter is Paypal sucks, some people will be lucky and not have to deal with them but those who do will oftentimes be frustrated. I do believe you will get your money however they arent going to care if you have to wait months...

And YES, the support teams for Paypal are HORRIBLE, most cannot speak clear english in my experience. I dont know how much this will help however Ive found the 2 times I called into Paypal without giving them any information, calling as a random person who needs help setting up an account, I got two very clear speaking individuals, whereas otherwise it was an obvious indian/spanish barely understandable english. DONT CARE WHAT LANGUAGE YOU SPEAK, IF YOU CANT SPEAK IT CLEARLY YOU SHOULDNT BE ON PHONE SERVICE. I sometimes think the credit card companies use them on purpose in order to piss off their costumers and or confuse newcomers.

Put this on ripoff report. It will cause someone higher up to try and deal with the situation so you are pleased.

Paypal once decided in my favour on a disputed transaction. In this case they acted in the same way as with OPs case. Except that the decision was in my favour.

- I paid for an order of silver, ~£600 worth, through Paypal
- Seller accepted payment and issued invoice with approx delivery date
- Around delivery time I checked with seller to ensure dispatch, NO response
- Few more days, check with seller again...we are unable to deliver to your address
- Well ok, I'll have a refund then. This is about 4 weeks after payment.
- They made no offer - just said they won't deliver. I contact again and ask to cancel order.
- You can only have the price difference between ordered price and current price, minus our costs
- This worked out to around £200 they were expecting me to pay.
- Unhappy with this I informed Paypal that the company should have informed me immediately about address issue, cancelled my order as they are unable to fulfil it, then return all money.

- Paypal agreed and refunded the whole amount.

I thought this was fair (well, I would wouldn't I !!). But your case sounds bizarre OP. I hope you can resolve it perhaps by using some consumer rights organisation or something.

I feel for ya, it always sucks when the big boys try to screw over us little guys
Try to contact their Executive Escalations Team [email protected].

Other people that you could also try contacting

Melody Fry --- PayPal Legal/Public Relations --- [email protected]
Jeff Clementz --- VP, Managing Director - Australia & New Zealand --- [email protected], [email protected]
David Marcus --- President --- [email protected]
Ranjana Clark --- Senior VP, Chief Customer and Marketing Officer --- [email protected]
Patrick Dupuis --- Chief Financial Officer --- [email protected], [email protected]
Mark Lavelle --- Senior VP --- [email protected], [email protected]
John McCabe --- Senior VP of Worldwide Operations --- [email protected], [email protected]
John D. Muller --- Vice President of Legal, General Counsel --- [email protected], [email protected]
Leonard Shen --- Chief Compliance Officer --- [email protected]

Found these by checking the mail server for valid emails, i just tried variations of their names until i got a valid email

reply to post by Kr0nZ


Better yet, take this list and do something else.
This is why I do not deal with these criminal entities.
If I need something, I find another way.
I don't sell as I have nothing that I do not want or need.

I feel for you brother. I would be livid.

I don't know your laws there, but in the states I would file in small claims court against them.
I wouldn't hold forth any hope of prevailing, it would be a symbolic gesture and it would cost
Paypal at least $300 to show up in court. That would be what I would consider a win. I would
also take consolation in the fact that after 180....I would get my money back.

This is the type of grassroots protest that can make a difference when dealing with uncaring
corporate malfeasance. It is the only kind that can....you have to hit them in their money purse...

So paypal is an American business? so Americans wonder why the rest of the world hates America? (well, some of the rest of the world)

Originally posted by Kr0nZ
I feel for ya, it always sucks when the big boys try to screw over us little guys
Try to contact their Executive Escalations Team [email protected].

Other people that you could also try contacting

Melody Fry --- PayPal Legal/Public Relations --- [email protected]
Jeff Clementz --- VP, Managing Director - Australia & New Zealand --- [email protected], [email protected]
David Marcus --- President --- [email protected]
Ranjana Clark --- Senior VP, Chief Customer and Marketing Officer --- [email protected]
Patrick Dupuis --- Chief Financial Officer --- [email protected], [email protected]
Mark Lavelle --- Senior VP --- [email protected], [email protected]
John McCabe --- Senior VP of Worldwide Operations --- [email protected], [email protected]
John D. Muller --- Vice President of Legal, General Counsel --- [email protected], [email protected]
Leonard Shen --- Chief Compliance Officer --- [email protected]

Found these by checking the mail server for valid emails, i just tried variations of their names until i got a valid email

edit on 19-5-2012 by Kr0nZ because: (no reason given)

I second this.

I've worked with PayPal in a past life. Melody Fry is going to be your best bet as a first point of contact.

Word of advice:

DO NOT REFERENCE THE THREADS ON HERE!!

They will turn a blind eye to you if you do. Just re-format your case to her in the email and you'll get a lot further.

If you get nowhere, try the compliance office and the CFO, and if that doesn't work, send a certified letter to all 3 with return receipts. After that, if they continue to ignore you, you'll have enough evidence to go to the local and state media with it, and they definitely don't want that, because then EVERYONE will jump on the bandwagon.

Be oppositional, but not the opposition.

~Namaste