Malwarebytes Troubles

originally posted by: DontTreadOnMe
a reply to: Gothmog

It won't uninstall...so far.

And Registry cleaners scare me, TBH

Seems like since it's such a PITA to go to Safe Mode, I'll skip that option and go right to an alternative uninstaller.
I'll try the Malwarebytes tool tomorrow....I also heard about Revo Uninstaller

That is why you make a back up of the registry first.
Safe Mode will not help
I went through this same issue with Symantec years ago.
Refused to uninstall

Oh ,wait , hold on...
Bring up task manager
Right click and end all tasks that look like MBs stuff
You tried uninstalling before shutting it down

a reply to: DontTreadOnMe

Oh well, don't try revo uninstaller or any of the other things I mentioned.

Perhaps just reinstall windows... sounds like the best plan of action.

good luck.

a reply to: TrustedTruth
I did mention revo

a reply to: Gothmog
Oh.....task manager, never thought of that.

Now the major thing is a partially unistalled, jammed program, no?

FWIW, the man forum next idea was to send my logs again.
When will he suggest repair????LOLOL

a reply to: DontTreadOnMe

If anyone suggests hardware issues or repair ignore them. It's a software problem, likely the registry or two programs conflicting. A full uninstall and reinstall of Malwarebytes should fix the issue. If not a clean Windows reinstall will.

I didn't catch if your'e using Malwarebytes as a paid, full time scanner or as a free, every so often cleaner - but if it's the latter then it shouldn't be conflicting with Windows Defender at all.

My off the cuff guess is that an update of Malwarebytes might have gone wrong, laptop powered down during install or something like that which caused a corruption.

originally posted by: Hefficide
a reply to: DontTreadOnMe

My off the cuff guess is that an update of Malwarebytes might have gone wrong, laptop powered down during install or something like that which caused a corruption.

Oh, I absolutely think it was Malwarebytes updating and something going awry.
That's what he was doing when it jammed.

Then, trying to uninstall the traditional way partially removed the program, and it jammed.

The MBAM tool has a removal function, and it totally removed the program, supplied a page of what they exactly did, with all the registry stuff. And did a clean reinstall....it is working now.

Much thanks to the ATS people who posted here.
I figure, even if it wasn't stuff I was going to try, he could help someone who read here.

I also plan on getting revo uninstaller...odds are that sometime in the future some other program will go awry...

You guys area the BEST!!!!!

originally posted by: DontTreadOnMe
a reply to: Maxatoria
And how would one go about nuking from orbit????

I imagine that would just be a reference to a clean install from scratch, but it would be much easier to just open System Restore and restore to a point in time before the problem...

Never failed me for things like this...

a reply to: tanstaafl

Is System Restore as good in WIN10 as previous versions of Windows though?

We thought about doing that.....but would it fix a corrupted application/program?

originally posted by: DontTreadOnMe
a reply to: tanstaafl
Is System Restore as good in WIN10 as previous versions of Windows though?

We thought about doing that.....but would it fix a corrupted application/program?

Yes, and yes (with all the caveats that implies) - I haven't had to use it much (in Win 7 or 10), but I've used it many times on systems I've worked on for others.

a reply to: tanstaafl

Something to think about for the future.

When I looked into safe mode in Win10, I was surprised all the steps needed to do what used to be a simple thing.
So, is System Restore not as clear cut as it used to be?
Can you make a Restore Point easily in WIN10???

originally posted by: DontTreadOnMe
a reply to: tanstaafl

Something to think about for the future.

When I looked into safe mode in Win10, I was surprised all the steps needed to do what used to be a simple thing.

Oh, god, don't get me started!

That change was the most ridiculous thing I've ever seen, and I'm really surprised they haven't changed it back, due to the huge outcry by those like me who do this kind of thing for a living.

So, is System Restore not as clear cut as it used to be?
Can you make a Restore Point easily in WIN10???

Yes, and yes::

System Properties > System Protection > System Restore

From there it is basically the same.

There are different ways to get there, but easiest is right-click the Computer Desktop icon if you have one, then click Properties...

a reply to: DontTreadOnMe

Restore in terms of Windows 10 isn't the same thing as it used to be. It's not returning your computer to the exact state that it existed in on a previous date. Restore now just returns Windows, itself, to an original install while leaving your files and programs intact. Depending upon the programs involved it can be anything from a single click to get things back up and running to requiring the program be fully reinstalled anyway. In many if not most cases reinstalling the software is going to be the best option anyway - so my preference is to backup my personal files and do a full format and reinstall - starting from scratch. I jot down the names of the programs I have and use, before nuking things, so I don't forget them during my rebuild of the OS.

Laptops tend to have small drives so if you're interested in having an old school restore point? An external HD might be a solid option for backing up your system every so often. Of course this runs the risk of you backing up the bad along with the good - thus meaning you'd end up in a cycle of restoring things right back into a bad place if there were an error or infection.

My approach is to just toss my documents, pictures and the like onto a USB drive and, as others have said, nuke everything from orbit. I do this about once every 3 to 6 months. It's good practice in terms of security and system performance.

a reply to: Hefficide

Can I tell you how stressed the nuclear option makes me LMAO

originally posted by: DontTreadOnMe
a reply to: Gothmog
Oh.....task manager, never thought of that.

Now the major thing is a partially unistalled, jammed program, no?

FWIW, the man forum next idea was to send my logs again.
When will he suggest repair????LOLOL

Most anti-virus software is designed to check uninstall as that would be a sign of infection.
Before uninstalling any antivirus software , quit the program , bring up task manager and end task on any remaining processes associated with that software.
Always.

Now with that said , there are "trial" programs out there that can finish uninstalling programs as in your case .
I have had to use several over all the years.
They show something as the windows program uninstaller , yet they also detect and give a list of the partially uninstalled programs as well
17 Best Free Uninstaller Programs
Then the registry cleaner of your choice

ETA thanks to your issue , I have found an excellent program that basically exceeds Wise

a reply to: Gothmog

Normally, closing a program would be the way to go.
And we tried. Went as far as turning off the machine for a bit. It didn't work.
Didn't. Think. Of. The. Task. Manager.
DUH!!!!!!!

Thanks for the link!
And better than Wise?

Win-win for us!!!!

originally posted by: DontTreadOnMe
a reply to: Gothmog

Normally, closing a program would be the way to go.
And we tried. Went as far as turning off the machine for a bit. It didn't work.
Didn't. Think. Of. The. Task. Manager.
DUH!!!!!!!

Thanks for the link!
And better than Wise?

Win-win for us!!!!

Yep ,but I will not post the name as it is really , really advanced.

a reply to: Gothmog

LOL
Would it surprise you to know that is just fine with me