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H) Safety – Whenever refusal or removal of a Passenger may be necessary for the safety of such Passenger or other
Passengers or members of the crew including, but not limited to:
1) Passengers whose conduct is disorderly, offensive, abusive, or violent;
2) Passengers who fail to comply with or interfere with the duties of the members of the flight crew, federal
regulations, or security directives;
3) Passengers who assault any employee of UA, including the gate agents and flight crew, or any UA Passenger;
4) Passengers who, through and as a result of their conduct, cause a disturbance such that the captain or member of
the cockpit crew must leave the cockpit in order to attend to the disturbance;
5) Passengers who are barefoot or not properly clothed;
6) Passengers who appear to be intoxicated or under the influence of drugs to a degree that the Passenger may
endanger the Passenger or another Passenger or members of the crew (other than a qualified individual whose
appearance or involuntary behavior may make them appear to be intoxicated or under the influence of drugs);
7) Passengers wearing or possessing on or about their person concealed or unconcealed deadly or dangerous
weapons; provided, however, that UA will carry law enforcement personnel who meet the qualifications and
conditions established in 49 C.F.R. §1544.219;
8) Passengers who are unwilling or unable to follow UA’s policy on smoking or use of other smokeless materials;
9) Unless they comply with Rule 6 I), Passengers who are unable to sit in a single seat with the seat belt properly
secured, and/or are unable to put the seat’s armrests down when seated and remain seated with the armrest down
for the entirety of the flight, and/or passengers who significantly encroach upon the adjoining passenger’s seat;
10) Passengers who are manacled or in the custody of law enforcement personnel;
11) Passengers who have resisted or may reasonably be believed to be capable of resisting custodial supervision;
12) Pregnant Passengers in their ninth month, unless such Passenger provides a doctor’s certificate dated no more than
72 hours prior to departure stating that the doctor has examined and found the Passenger to be physically fit for air
travel to and from the destination requested on the date of the flight, and that the estimated date of delivery is after
the date of the last flight;
13) Passengers who are incapable of completing a flight safely, without requiring extraordinary medical assistance
during the flight, as well as Passengers who appear to have symptoms of or have a communicable disease or
condition that could pose a direct threat to the health or safety of others on the flight, or who refuse a screening for
such disease or condition. (NOTE: UA requires a medical certificate for Passengers who wish to travel under
such circumstances. Visit UA’s website, www.united.com, for more information regarding UA’s requirements for
medical certificates);
14) Passengers who fail to travel with the required safety assistant(s), advance notice and/or other safety requirements
pursuant to Rules 14 and 15;
15) Passengers who do not qualify as acceptable Non-Ambulatory Passengers (see Rule 14);
16) Passengers who have or cause a malodorous condition (other than individuals qualifying as disabled);
17) Persons who are mentally deranged or mentally incapacitated whose behavior may be hazardous to
himself/herself, the crew, or other passengers. However, UA will accept escorted mental patients if the requesting
mental authority furnishes a medical certificate which states that the mental patient may be transported safely. The
escort must accompany the escorted passenger at all times; and
18) Unaccompanied passengers who are both blind and deaf, unless such passenger is able to communicate with
representatives of UA by either physical, mechanical, electronic, or other means. Such passenger must inform UA
of the method of communication to be used.
I) Any Passenger who, by reason of engaging in the above activities in this Rule 21, causes UA any loss, damage or
expense of any kind, consents and acknowledges that he or she shall reimburse UA for any such loss, damage or
expense. UA has the right to refuse transport, on a permanent basis, to any passenger who, by reason of engaging in the
above activities in this Rule 21, causes UA any loss, damage or expense of any kind, or who has been disorderly,
offensive, abusive, or violent. In addition, the activities enumerated in H) 1) through 8) shall constitute a material
breach of contract, for which UA shall be excused from performing its obligations under this contract.
J) UA is not liable for its refusal to transport any passenger or for its removal of any passenger in accordance with this
Rule. A Passenger who is removed or refused transportation in accordance with this Rule may be eligible for a refund
upon request. See Rule 27 A). As an express precondition to issuance of any refund, UA shall not be responsible for
damages of any kind whatsoever. The passenger’s sole and exclusive remedy shall be Rule 27 A).