Getting wireless internet to work on laptop

I have a 2nd laptop that for some reason the internet does not work. It says I am connected to it (router), signal is excellent, etc but when I try to use a browser it says there is no internet connection. Any ideas on where to start? Thanks!
Firepiston

have you tried updating the software for your wireless adapter?

might just need to reset it.

Google, release and renew IPCONFIG.

Thatd be one,

but first try restarting the computer and router.

ETA:

On your main computer, so you can do it while watching the vid.

Also drivers update, as the above said.

reply to post by FirePiston

Shut everything OFF. Turn everything back ON.

reply to post by FirePiston


Go to a command prompt and type 'ipconfig' then enter. it should give you an ip address, subnet mask, and gateway. If it gives you all three and the IP looks like (192.168.1.5), subnet looks like 255.255.255.0 and the Gateway looks like (192.168.1.1) then you can assume you have good communication with the router. ( the numbers may be different, but will probably be close to those)

If you have that, then type 'ping 192.168.1.1' where the number is the same as your gateway. You should see reply from that same address.

That will ensure you are communicating with your router.

If all that works then you may have driver issues. Also, if your laptop has a switch to turn your wireless on and off, try to cycle that switch being sure it's "on" when you finish. (you should see some light or indication that the wireless is on)


Edit to add:

Mysterious stranger has good advice. That's step 1, always.

FirePiston
I have a 2nd laptop that for some reason the internet does not work. It says I am connected to it (router), signal is excellent, etc but when I try to use a browser it says there is no internet connection. Any ideas on where to start? Thanks!
Firepiston

/
By connected to router? Are you sure it's connected or can detect it. There is a huge difference. If you are indeed connected to the router then you should be able to logon or at least display the login screen of the router by entering the following address into a browser :

192.168.1.1
or
192.168.0.1
OR
something else very similar (check the routers manual)

If this succeeds then you have a (true) connection to the router. If not then you might have a problem with a router password (WEP or WPA) or if Wi-Fi then the router may have MAx address filtering. All of these can be checked from your working laptop.......by logging on to the router from that laptop.

If the above ideas fail, then try looking at [Internet Options] under the [Connection Tab] and then click on the [Lan Settings] Button. See if you have a proxy enabled, if it is, turn it off and try again. Other then that...

Hardwire the Ethernet cable into the laptop, run win updates, go to manufacturer website, get updated drivers.

[Windows Key]+'R'
type CMD
click Okay
Type in
Ipconfig /renew

Or, reset the router by unplugging it for 10 (ten) seconds and plugging it back in. Or taking a paperclip and using that to click on the [reset] button on the back of the router.

Since you say you have a second laptop that is not working then it seems safe to assume you have one that is connected via the same WIFI and it is working. If you want to try and learn about networking you can follow some flow like below , if you want to just try and fix the problem then you can try and reboot everything like was previously suggested.


1. Has this second laptop ever worked over WIFI or more specifically the WIFI network you are currently on?

2. Start a continuous ping from the second laptop open a command prompt if you are a Windows machine and type ping abovetopsecret.com -t . This will start sending a specific type of traffic from your laptop to a website and since your laptop is currently not connecting it should fail. Again you can do the same from teh good machine to see the difference.

3. Disable and enable the WIFI connection on the second laptop and see if the ping starts if it does then see if you can browse.

4. Reboot the machine , restart the ping , see if it succeeds then see if you can browse.

5. Reboot the router and see if the ping on both machines restart when the router comes back online making sure you can browse if it does. .


Again the above is more if you want to try and troubleshoot whereas rebooting everything is the quicker, maybe what you want, approach.

if it's connecting to the wireless but will not surf.

It's possible you have some malware on the computer that is rerouting the internet through the malware.

run a scan to be sure.

malware bytes anti malware is a good program.

you can also try combofix.

Thanks for the replies I am going to work on it in a bit little busy. Will see what happens!
Firepiston

reply to post by FirePiston


ok, first things first. do you have more then browser? does it occur with both browsers. If no, then could be a proxy setting in your browser. if I.E. tools, internet options, connections, lan settings, uncheck use a proxy.

next if more then one browser. you most likely have something staticed out in tcp/ip. google how to static out your operating systems tcp/ip. you just need it set to automatic, nothing staticed.

lastly make sure your on your network not someone elses, and if you filter mac addresses on your router, make sure your added there. hope that helps. the ipconfig release/renews can help but only it your set to dhcp above. that said, this step by step doesn't hurt.

start, run, cmd
netsh int ip reset
netsh firewall reset
ipconfig /release
ipconfig /renew

wish you luck

camain
reply to post by FirePiston

 

ok, first things first. do you have more then browser? does it occur with both browsers. If no, then could be a proxy setting in your browser. if I.E. tools, internet options, connections, lan settings, uncheck use a proxy.

next if more then one browser. you most likely have something staticed out in tcp/ip. google how to static out your operating systems tcp/ip. you just need it set to automatic, nothing staticed.

lastly make sure your on your network not someone elses, and if you filter mac addresses on your router, make sure your added there. hope that helps. the ipconfig release/renews can help but only it your set to dhcp above. that said, this step by step doesn't hurt.

start, run, cmd
netsh int ip reset
netsh firewall reset
ipconfig /release
ipconfig /renew

wish you luck

Thank you and thanks to everyone else for the replies. I have been too busy to mess with it right now but I think all of your replies will help!
Firepiston

See that little switch on the front or the side? Maybe next to a red light? Switch it over. Is the light green or blue now? Enjoy

Do you have a Passphrase set up that you need to enter to allow access ?

you may just need to enter it within the settings..

Open up a command line box with administrator rights (CMD from the start menu, right click and chose open as admiistrator) and type in :

ipconfig /flushdns
ipconfig /release
ipconfig /renew

Skada
If the above ideas fail, then try looking at [Internet Options] under the [Connection Tab] and then click on the [Lan Settings] Button. See if you have a proxy enabled, if it is, turn it off and try again. Other then that...


This above is the correct answer. More then likely the Laptop or desktop is infected, run Malware bytes to completely clean. Run malwarebytes 2-3 times and reboot each time. Then load up the browser ( chrome should be the only one you use, the rest are trash) and do as the instructions say above.

Also, make sure the DATE is correct on the laptop. Also, goto start, CMD, type ping www.yahoo.com. If you get all good replies then the problem you have was explained above. When you get infected, the virus tries to redirect your internet connection through a proxy server. You want to have your settings set to Automatic (DHCP)

Bud316