Google Search results -- click on link and get blank screen

Maybe this is a hint for you to stop using Google?

Originally posted by Mister_Bit
Bum

Seems to be a big issue in IE9 but as usual Microsoft is denying the problem exists, I know it's not much help or consolation but you're not the only one having the problem.

Seem as though we can't fix it, I'd go with the others suggestion and use Firefox 10 (which is what I use and it's great)

Firefox sounds like the best idea.

ie has always been a pain in the ass.

Malwarebytes is showing no problems, as is a virus scan.

As an experiment, I will try re-installing ie9 and see what happens.

Thanks for the help.

Go here. Download and run Microsoft's Safety Scanner. If that comes up clean like try Firefox and see if you ave the same problem. I'm guessing you won't.
Then go to your control panel and add/remove programs. Make sure you have show updates checked. You can't uninstall all of IE, but you can roll it back, or remove a recent security update that might be causing it. If that doesn't work then launch the command prompt and run sfc/scanonce then after than run sfc/purgecache.

That should repair it. I'm guessing it may be a recent security update that is blocking google for some reason.

Originally posted by FightHard
Maybe this is a hint for you to stop using Google?

good point !!

I have been using Bing for the past few days.

It seems OK.

Originally posted by webpirate
Go here. Download and run Microsoft's Safety Scanner. If that comes up clean like try Firefox and see if you ave the same problem. I'm guessing you won't.
Then go to your control panel and add/remove programs. Make sure you have show updates checked. You can't uninstall all of IE, but you can roll it back, or remove a recent security update that might be causing it. If that doesn't work then launch the command prompt and run sfc/scanonce then after than run sfc/purgecache.

That should repair it. I'm guessing it may be a recent security update that is blocking google for some reason.

good idea,

but I have made no updates recently.

this just started a few days ago out of nowhere.

One other quick thing..

You mentioned you are using Win7 x64 - Make sure you are using the appropriate .exe, you might find and IE launcher in both Program Files and Program Files(x86).

Instead of starting IE from your desktop or taskbar link, attempt to open it by navigating to the x64 install directory.

If the x64 .exe works, remove your current shortcut and replace with the working one.

Originally posted by TinkerHaus
One other quick thing..

You mentioned you are using Win7 x64 - Make sure you are using the appropriate .exe, you might find and IE launcher in both Program Files and Program Files(x86).

Instead of starting IE from your desktop or taskbar link, attempt to open it by navigating to the x64 install directory.

If the x64 .exe works, remove your current shortcut and replace with the working one.

edit on 14-2-2012 by TinkerHaus because: (no reason given)

I normally use the 32 bit ie.

The same problem happens even with the 64 bit ie.

strange.

it's only with the google search results.

reply to post by xuenchen


The only other advice I have is to follow this advice from the MS helpdesk.

I think IE9 hates Google on purpose - as we've seen from this example it definitely increases BING usage. ITS A CONSPIRACY!

Im wondering if this could be a Google redirect virus.

One thing you could do is change google for Startpage it uses google for its search results plus it doesnt record your IP like google.

Ill be interested to hear how you get on solving this problem because i have not heard of it before.

Originally posted by PhoenixOD
Im wondering if this could be a Google redirect virus.

One thing you could do is change google for Startpage it uses google for its search results plus it doesnt record your IP like google.

Ill be interested to hear how you get on solving this problem because i have not heard of it before.

edit on 14-2-2012 by PhoenixOD because: (no reason given)

well guess what !!

there is no problem when using that startpage !!

i will look into the virus, although it has not been detected by avast.
(I did a full scan)

reply to post by xuenchen


Its good that startpage worked but the problem you have been having is highly unusual and personally id still do a few more tests to see if i could identify the real problem. Mainly to see if its a problem with IE9 and your system setup or some kind of virus infection.

Uninstall IE9 and try going back it Internet explorer 8 and see what happens.

Try a few more browsers and see if you still have the problem with google (firefox, chrome).

try a few free online scanners and see if they can identify an infections.

I was wondering , when you get taken to the blank page what does it say for the URL in the address bar in the browser? Does it display the URL of the link you clicked or is it blank?

Originally posted by PhoenixOD
reply to post by xuenchen

 

Its good that startpage worked but the problem you have been having is highly unusual and personally id still do a few more tests to see if i could identify the real problem. Mainly to see if its a problem with IE9 and your system setup or some kind of virus infection.

Uninstall IE9 and try going back it Internet explorer 8 and see what happens.

Try a few more browsers and see if you still have the problem with google (firefox, chrome).

try a few free online scanners and see if they can identify an infections.

I just ran a program called TDSSkiller and the results were negative.

I think this is an IE9 problem.

I will try a repair, and am going to install Firefox.

Thanks for the help.

This might be a Micro$oft thing !!

reply to post by PhoenixOD

I was wondering , when you get taken to the blank page what does it say for the URL in the address bar in the browser? Does it display the URL of the link you clicked or is it blank?

The address bar stays blank (at the bottom status bar)

The top main address bar changes, but the screen stays blank.

refresh does nothing.

Well it sounds like it might not be the infamous "about:blank" as i think that used to say "about:blank" in the address bar.

Whats strange is that theres not many people who have had this problem or there would be more people complaining about it.

If it was me id be running HijackThis to see if i could identify anything unusual but if you have never used it before you might have trouble interpreting the results.

Let us know what happens when you try another browser like Firefox or Chrome.

Originally posted by PhoenixOD
Well it sounds like it might not be the infamous "about:blank" as i think that used to say "about:blank" in the address bar.

Whats strange is that theres not many people who have had this problem or there would be more people complaining about it.

If it was me id be running HijackThis to see if i could identify anything unusual but if you have never used it before you might have trouble interpreting the results.

Let us know what happens when you try another browser like Firefox or Chrome.

You're not looking in the right places, from what I've seen thousands are complaining about it and MS are just burying their head in the sand as usual.

reply to post by Mister_Bit


Ive just consulted with 2 other people who are also professional helpdesk assistants and they say they have not heard of this problem before.

Could you please direct me to where these 1000's of people are complaining about this problem so i can have a look at it, maybe it will help to diagnose the problem

update.

the problem is not present with Firefox !!

I sat this is an IE9 problem.

I will re-install IE9 And see.

You only have to do a simple Google search or check the Microsoft forums and help pages to see this isn't isolated.

support.microsoft.com...


IE9 Blank Page

reply to post by xuenchen


Thats good news but its might be a bit early to be blaming IE9 at this point in the investigations.

It still could be a virus / malware infection and because you only had IE9 installed at the time it was the only browser that got affected.

Your right, reinstalling IE9 is probably a good way to narrow down the possibilities at this point.

reply to post by Mister_Bit


Thanks Mister_Bit but thats not the same problem as the OP is describing. The page you have linked me to is a support article for "A new window opened in Internet Explorer displays a blank white page" while the second link is "Internet Explorer 9 opens blank page on some webpages"

I think the OP is only having this problem when he is clicking links returned from Google search.

Also both pages you have linked to are Microsoft support articles with full instructions on how to fix the problems along with downloadable Microsoft updates that fix things. This is far from Microsoft burying their heads in the sand about anything.