BSOD problem, can't fix :(

Hi All,
I hope somebody can help me, i have come here as a last resort, here is the story...

2 days ago i was on my computer as normal, nothing had been recently changed, only a new BENQ monitor about a week ago, i was on the internet and it started to crash, which i found a bit strange, i wanted to re-format anyway so decided to do it, i restarted the computer and stuck in my genuine windows 7 CD, booted up and got a bad_pool_header BSOD, restarted and retried and kept getting BSODS (no new hardware has been added for wel over a year).

I managed to delete the partitions and create a new formated partition but my PC keeps getting bad_pool_header & page_fault_in_nonpaged_area BSODSs,

I came to the conclusion that my hard drive might be corrupt so i bought a new one, hopeing my problem would be fixed... unfortunately not, even with a brand new hard drive i still have the same bad_pool_header & page_fault_in_nonpaged_area BSODS as before and cannot install windows, the instal process is extremely slow and eventually errors out just after extracting files to disk from CD.

I downloaded Hirons boot CD and have run the memtest, cpu test and grp test but its found 0 errors, i dont really want to take it to a shop yet as id love to find out whats causing the problem myself.

Does anyone have any idea what might be causing this problem?
Id be very greatful!

Cheers

sounds like a hardware issue for sure imo!

did it do this before you got that monitor? if you changed the hss and reinstalled you know its most likely not related to the os/hdd but a part of hardware... the monitor is the newest, try that first. ...

It could be a grounding issue with your new monitor pumping unwanted electrons into your video card causing the crash. As the poster suggested above, I would put your old monitor back on or another monitor that you know has zero issues. Also, check your cabling and ensure you are properly grounded at the wall.

Does it do it on your old monitor? Have you tested the memory? Why did you switch monitors?

www.google.com...:en-USfficial&client=firefox-a

reply to post by Itop1


This is gonna sound real dumb, but unplug any USB devices that you have connected and try again.

It sounds like a system memory fault because of the error message you gave. As you said nothing has changed apart from adding a new monitor.

A couple of things I would try are resetting the bios but doing it from the motherboard rather than just using default settings. Another thing it might be is that since it was only the addition of the monitor is possibly a power supply issue so if you have access to another PSU then try that.

Try reseating the ram and also try doing it with the bare amount of peripherals connected, leave only 1 stick of ram in the slots & take out any other additional PCI/-E cards. If that works then just add each component 1 at a time.

Is it consistent? as in does it blue screen at the same point every time? If it does then which part of the process does it do it?

What i would do (i work as an IT consultant and general techy)

i would upgrade your drivers, Especially Graphics, Lan, Bios, Chipset, any peripheral device (cam etc) this will allow you to know your software is up to date, after you have done that check for a windows update (may be somthing relevant to the most recent driver you have installed)

You can get the drivers from the compnents manufacturers sites, in most cases if you right click my computer/computer (depending on operating system) and gor to properties the either device manager or advanced options then device manager it will tell you (usually) who the manufacturer is for the componenets i have suggest (chipset is motherboard drivers, Lan is usually these days on board the motherboard and available from the motherboard manufacturer) also the graphics might be on board, just comes down to system configuration.

Once all the above things are done you will know if the issue has been software or hardware....

usually the issue will be caused by some form of software. cant promise anything though, i fix ALOT of BSOD errors due to a poorley created Image for installing on some of our laptops

It sounds like either the disc is scratched/dirty/damaged in someway or possibly the dvd/cd player needs cleaned/replaced. a replacement dvd burner will cost you around $20.00 online.

If the disc is bad just download another copy of the same version of windows, the key is the only thing that really matters, as long as its legit your good. (I also recommend if you go this route to create a boot cd with anti virus (updated definitions) and let it do its thing) FROM A DIFFERENT COMPUTER.

Hope this helps.

Edit: just reread, check to see if your new monitor is hdcp compliant, this can cause an issue, albeit a weird one.
Also try a different monitor. If the old/other monitor works, try resetting the drm and updating all drivers.

Originally posted by GonzoSinister
What i would do (i work as an IT consultant and general techy)

i would upgrade your drivers, Especially Graphics, Lan, Bios, Chipset, any peripheral device (cam etc) this will allow you to know your software is up to date, after you have done that check for a windows update (may be somthing relevant to the most recent driver you have installed)

I'm sure he'd apprecaite you reading his post. He is trying to do a clean install of Windows, he's a long way from being able to grab new drivers.

To the OP, check if your CPU fan died. I've seen lots of weirdness occur if it or a video card fan finally gave up the ghost...

Z

reply to post by Itop1


I would start by removing everything from your system that's not necessary.
Open up your pc and look at the mobo for any bad capacitors.
Without looking at any mini dumps there's no way to tell what's going on.
We can only geusstimate what the issue may be.

if you do manage to get mini dumps of the bsod you can go here and some of the helpful on the board can decode them for you.
www.techspot.com...

If I had to take a guess about what's going on.
You have a new HD so that's ruled out.
You tested the ram so that's probably fine.
If you have any cards like a video or a sound card. I would yank them out except for the video card of course and do a reinstall.
2 things left to look at are your power supply and Mobo. If you have another pc with a comparable power supply. you could swap them out to test.
Otherwise your motherboard is going bad and giving errors.

Originally posted by Zaphod

Originally posted by GonzoSinister
What i would do (i work as an IT consultant and general techy)

i would upgrade your drivers, Especially Graphics, Lan, Bios, Chipset, any peripheral device (cam etc) this will allow you to know your software is up to date, after you have done that check for a windows update (may be somthing relevant to the most recent driver you have installed)

I'm sure he'd apprecaite you reading his post. He is trying to do a clean install of Windows, he's a long way from being able to grab new drivers.

To the OP, check if your CPU fan died. I've seen lots of weirdness occur if it or a video card fan finally gave up the ghost...

Z

Yup i do apologise, im actually at work and though i could give the user a quick help.

Various things may be causing the problem,

If you are able to get someone elses operating system disk i would reccomend it, also DVD drive would be nice, seen many faults before where the disks info isnt being taken down correctly by the machine,

its not quite as easy on seven but on xp i would suggest, (as in seven needs more based memory to install properly) remove all memory except one 512 stick (or equivelant) i would then suggest if on board graphics are an option use these for the install, it would allow you to remove alot of variables.

i would need to no more about the specs of your system to help further...

reply to post by Itop1


That sounds like a hardware problem. Bug check 0x50 usually occurs after the installation of faulty hardware or in the event of failure of installed hardware (usually related to defective RAM, be it main memory, L2 RAM cache, or video RAM).

Another common cause is the installation of a faulty system service.

Could also be a corrupted NTFS volume.

Resolving a faulty hardware problem: If hardware has been added to the system recently, remove it to see if the error recurs. If existing hardware has failed, remove or replace the faulty component.

Check your hardware, especially the RAM, CPU, and power supply. You may also have your new HDD pinned wrong, refer to the instructions that came with it for proper pinning, if it is an IDE drive, SATA drives do not have pins.

If the hardware checks out, do an erase write of zeros on the drive and try installing again. Keep us informed of your progress, hope this has helped you.

First and foremost stop posting here, [snipped]

Second go to www.techspot.com. There are proper experts(real IT techs, myself included) that will be able to help with your problem.

Thanks to everyone for your advice, sorry for the late reply as i'm in the UK, i wont be able to get on my computer now till tomorrow evening as i have to work but when i do i will try and do most things you have suggested, plug my old (tv) back in, i use to use a Sony Bravia 32" but as it was way too big and poor resolution i changed to a proper 24" BenQ monitor, the monitor has been working fine for about 2 weeks, play the new CoD on it and everything, but i will plug my TV back in just to rule it out,

I'll give reseating the hardware a try to see what that does also, i have two windows CD's 32 bit and 64 bit, both are pristine condition with no scratches and ive tried them both, no matter which one i use i still get the same old problem with BSOD's, i'll try and get my hands on a new DVD drive to see if that work also.

I'll report back with my findings tomorrow evening, thanks to all for your advice it's much appreciated, i thought i had seen the last of blue screen of death ^_^.

Cheers

reply to post by andy06shake


I'm offended. There's no reason for that.
You owe everyone an apology.

I'm also in IT no need to bad mouth us. We are trying to help.

Im not bad mouthing anyone. The guy that posted here for IT help will better receive the help he requires at the site i aimed him toward(www.techspot.com). I do however apologise if i have upset your ego by pointing out the fact that you really should read the dude's post if full before trying to give him advise. Bad advise i might add.

Why do i think he should go get help from Techspot or simalar web site? Because there is far less chance of someone steering him in the wrong direction and inadvertently adding to the problem or even costing the dude £££ in the end.

reply to post by andy06shake


Your apology isn't an apology at all.

Again the people posting here are trying to help.

Thanks for taking a dump on everyone that tried to help.

reply to post by grey580


Thats because im not wrong, he will receive better help at a web site that specialises in IT solutions, not ATS. Show me the forum here that caters for Tech Support please if you will? No what....... its Christmas soon i apologize.

Originally posted by andy06shake
reply to post by grey580

 

Thats because im not wrong, he will receive better help at a web site that specialises in IT solutions, not ATS. Show me the forum here that caters for Tech Support please if you will? No what....... its Christmas soon i apologize.

edit on 14-12-2011 by andy06shake because: (no reason given)

I would agree that a website that deals mainly with tech support would be better than ATS. But if someone asks for help here then if we can help why not try?

Actually this post is in the tech support forum. If you look above the first post you'll see that.
www.abovetopsecret.com...

Apology accepted.

merry xmas