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We asked 17 pilots from across the country to give us straight answers about maddening safety rules, inexplicable delays, the air and attitudes up there—and what really happens behind the cockpit door. What they told us will change the way you fly.
“Sometimes the airline won’t give us lunch breaks or even time to eat. We have to delay flights just so we can get food.” -First officer on a regional carrier
“The truth is, we’re exhausted. Our work rules allow us to be on duty 16 hours without a break. That’s many more hours than a truck driver. And unlike a truck driver, who can pull over at the next rest stop, we can’t pull over at the next cloud.” -Captain at a major airline
“I’m constantly under pressure to carry less fuel than I’m comfortable with. Airlines are always looking at the bottom line, and you burn fuel carrying fuel. Sometimes if you carry just enough fuel and you hit thunderstorms or delays, then suddenly you’re running out of gas and you have to go to an alternate airport.” -Captain at a major airline
“We tell passengers what they need to know. We don’t tell them things that are going to scare the pants off them. So you’ll never hear me say, ‘Ladies and gentlemen, we just had an engine failure,’ even if that’s true.” -Jim Tilmon, retired American Airlines pilot, Phoenix
“You may go to an airline website and buy a ticket, pull up to its desk at the curb, and get onto an airplane that has a similar name painted on it, but half the time, you’re really on a regional airline. The regionals aren’t held to the same safety standards as the majors: Their pilots aren’t required to have as much training and experience, and the public doesn’t know that.” -Captain at a major airline
“The two worst airports for us: Reagan National in Washington, D.C., and John Wayne in Orange County, California. You’re flying by the seat of your pants trying to get in and out of those airports. John Wayne is especially bad because the rich folks who live near the airport don’t like jet noise, so they have this noise abatement procedure where you basically have to turn the plane into a ballistic missile as soon as you’re airborne.” -Pilot, South Carolina
“No, it’s not your imagination: Airlines really have adjusted their flight arrival times so they can have a better record of on-time arrivals. So they might say a flight takes two hours when it really takes an hour and 45 minutes.” -AirTran Airways captain, Atlanta
“People don’t understand why they can’t use their cell phones. Well, what can happen is 12 people will decide to call someone just before landing, and I can get a false reading on my instruments saying that we are higher than we really are.” -Jim Tilmon
“Is traveling with a baby in your lap safe? No. It’s extremely dangerous. If there’s any impact or deceleration, there’s a good chance you’re going to lose hold of your kid, and he becomes a projectile. But the government’s logic is that if we made you buy an expensive seat for your baby, you’d just drive, and you’re more likely to be injured driving than flying.” -Patrick Smith