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Call 9 1 1 for Help?
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The following is based on recordings of real 911 calls as reported via the tv news.
Yesterday on the Evening News, a story about a woman in LA who died in the Emergency Room after rolling about on the floor for up to 1 hour and being denied care or even an examination because she had been released earlier that day from the ER. Her “husband” - no benefit of clergy - called 911 for help. The 911 operator asked him what symptoms his wife had. Then he wanted to know her history. The 911 operator was argumentative and uselessly obstructing the prompt dispatch of aid. In other words, the 911 operators are performing triage on the phone!
Another person in the ER - in no way related to the man or the woman - observed the woman in apparent agony and after 15 minutes of watching, she also called 9 ! 1. She got a long lecture from a different 911 operator that repeated the theme, “You are in the ER, ask them for help!” The 911 operator did not address the issue she raised that the ER staff was refusing to give attention to the woman. All she got was the advice to seek aid in the ER.
In two other similar incidents heard over the past month, the 911 operators are argumentative, suspicious and ask the caller medical questions they are very unlikely to know the answers to. You call 911 at your own risk. You may get help, you may get a lecture. You cannot be sure.
What’s going on here? Are we hiring people off the street to perform a service or are we putting people into a position of deciding whether to make it a Code 1, proceed at normal speed, Code 2, use blue lights but stop at intersections, or Code 3, lights and siren, proceed at all reasonable haste to the scene? If you are “smart” enough, you can get Code 3, but if you are not so smart, you may get Code 1.
DO you want to be sure of Code 3 response to your medical emergency? Call the 911 line, when they answer, say to them, “123 Any Street, Shots fired, Officer down, send Help!” and hang up. Betcha that will gets results. Just calling 911 and saying you are havinjg a heart attack will get you a nosy operator who wants to know what you where doing at the onset of the attack! All the time the 911 operator argues, you are dying!
Who is in charge here?
[edit on 6/14/2007 by donwhite]
Yesterday on the Evening News, a story about a woman in LA who died in the Emergency Room after rolling about on the floor for up to 1 hour and being denied care or even an examination because she had been released earlier that day from the ER. Her “husband” - no benefit of clergy - called 911 for help. The 911 operator asked him what symptoms his wife had. Then he wanted to know her history. The 911 operator was argumentative and uselessly obstructing the prompt dispatch of aid. In other words, the 911 operators are performing triage on the phone!
Another person in the ER - in no way related to the man or the woman - observed the woman in apparent agony and after 15 minutes of watching, she also called 9 ! 1. She got a long lecture from a different 911 operator that repeated the theme, “You are in the ER, ask them for help!” The 911 operator did not address the issue she raised that the ER staff was refusing to give attention to the woman. All she got was the advice to seek aid in the ER.
In two other similar incidents heard over the past month, the 911 operators are argumentative, suspicious and ask the caller medical questions they are very unlikely to know the answers to. You call 911 at your own risk. You may get help, you may get a lecture. You cannot be sure.
What’s going on here? Are we hiring people off the street to perform a service or are we putting people into a position of deciding whether to make it a Code 1, proceed at normal speed, Code 2, use blue lights but stop at intersections, or Code 3, lights and siren, proceed at all reasonable haste to the scene? If you are “smart” enough, you can get Code 3, but if you are not so smart, you may get Code 1.
DO you want to be sure of Code 3 response to your medical emergency? Call the 911 line, when they answer, say to them, “123 Any Street, Shots fired, Officer down, send Help!” and hang up. Betcha that will gets results. Just calling 911 and saying you are havinjg a heart attack will get you a nosy operator who wants to know what you where doing at the onset of the attack! All the time the 911 operator argues, you are dying!
Who is in charge here?
[edit on 6/14/2007 by donwhite]
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