In Ten years will there any Customer Service Jobs at all?

a reply to: JAGStorm
Well ya, in 10 years, more then drive throughs and fast food or the restaurants will be automated. Next on the list? The cross country truck driving jobs, are going to be pretty much extinct in 10 years or more. Think thats the biggest industry in the US right now. Its going bye bye eventually.

And in the end? pretty much a AI or computer can do it better then a human. That includes flying a jet fighter and even coding itself. In time, there wont be a single thing that a human will be able to do better then a AI or computer or robot.

a reply to: JAGStorm

Seeing how things are getting sh!tter by the day I'm sure there will be more than enough customer service jobs available. I wouldn't trust anything that comes out of yahoo news btw. You can't trust any websites that disables comments they pick and choose for articles that people might have a negative thought on that goes against their narrative.

originally posted by: galadofwarthethird
a reply to: JAGStorm
Well ya, in 10 years, more then drive throughs and fast food or the restaurants will be automated. Next on the list? The cross country truck driving jobs, are going to be pretty much extinct in 10 years or more. Think thats the biggest industry in the US right now. Its going bye bye eventually.

And in the end? pretty much a AI or computer can do it better then a human. That includes flying a jet fighter and even coding itself. In time, there wont be a single thing that a human will be able to do better then a AI or computer or robot.

I don't expect to see vehicles without human drivers in my lifetime
too many variables. (and indemnity)
I'm guessing it would start in Tokyo as Japan tends to like gadget stuff.
they might start with ai rides for the elderly. some of them shouldn't be driving.

aerial drone delivery makes sense, but they can't use them for heavy loads.
will someone come up with a driverless blimp for containers? that might might work.

UK national minimum wage
$12.34 (23 years and above)
$11.58 (21-22)
$9.09 (18-20)
$6.40 (16-17)

Supermarkets in the UK like Sainsburys pay their staff $13.16 (regardless of age) and still make billions a year in profits.

You can go into a supermarket in the UK now, pick up what you want, pay with your phone and walk out. Security guards get paid a wage just to stand there and do nothing. See a customer bag a load of groceries and walk out? Probably all paid by their phone.

Stores that use this automated technology are making ridiculous amount of losses, but don't care because they have honest customers who do the job of checkout staff.

The people to blame are not the politicians who increase minimum wages or the "left". But customers who want to use automated technology simply out of convenience. Otherwise it wouldn't work.

originally posted by: ketsuko
a reply to: carewemust

Yes. We had a friend like that. He did a booming business in real estate and memorabilia. I won't go into it, but he made really, really good money at it.

Then one night, he woke up with horrific stomach pains. A trip to the ER and medical tests later, and it turned out he had ulcerative colitis. Not only was he absolutely incensed at the costs of the medical testing, but then, he proceeded to complain about how he couldn't get insurance because of the colitis so the system wasn't fair.

We asked him and he admitted that he could have easily afforded health insurance before, but he chose not to because he was young and healthy and didn't need it. When we pointed out that you started carrying it because you never knew when you would need it ... like he did ... he only got angry again and insisted that system wasn't fair because his treatment wasn't free.

He moved to Canada for the free care.

After he was there, we kept getting endless posts about how unfair it was that everything in Canada cost so much more - like a case of beer.

Your friend became a Canadian Citizen just for free healthcare?

Because visitors and others get billed for healthcare here.

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OP: No doubt customer service will be a thing of the past. The trend is going complete socialist. They want UBI.

a reply to: SleeperHasAwakened

I guess what I am saying is that we have always relied upon slavery to get things done. Actual slaves. Women and children (like the Triangle Shirt Company). Outsourced to impoverished countries (Post War Japan, China, India...) Importation of day laborers (migrant farmers, Tyson’s on campus dormitories and English as a second language classrooms). Automation is just another cog in the old slavery wheel.

There used to be people that did nothing but run an elevator or open the main door. They didn’t make much, but it was better than nothing. Minimum Wage happened a whopping 25 cent/hour (those jobs paid 15 cents on average)...jobs were eliminated to keep more important jobs like custodial services. Only the most opulent places kept those jobs for the imagine of wealth and class it projected. Notice that no one takes and tears your ticket at the movie theater today? In fact I don’t think I have seen an usher check anyone’s ticket in the actual theater part since 1989. And then only because of a disturbance.

Having worked machinery for years, the trade off may not be as good as it seems for companies.

Also, no machine can give a good customer service happy ending. Lol, I kid.

How many times a day are workers, worth more man hours, cleaning, servicing, maintaining machines a day? Way more than your common drive through worker. The idea is beyond us. Sure, service like checkouts and even supplying bags is going, but they'll lose just as much in theft.

Everytime I hate myself for going to Wal-Mart again, and I check out, I think I work there at least 10 percent of the time. I avoid it at all costs.

Also, what happens with automated trucks that may experience things like low maintenance, failing tires, unhinged or improperly secured loads? I'm thinking I'll just walk. Small town life is looking better and better.

a reply to: JAGStorm

I don't know, but I guess I see it from a different perspective.

I am just shocked at how fast we are headed into a society like the one portrayed in the movie Idiocracy. I realize the movie was just a comedy, but if you step back from it a little bit you can't help but notice the trends are headed to exactly that point. The striking similarities are everywhere. When I read the title of your OP the image of the automated burger stand in the movie popped into my head, and then reading your post, up to the not minding it part, just further reinforced the point.

Just imagine what would happen if computers stopped working for just a single day. The world would devolve into CHAOS! Or, if cellphones stopped working for a day, or if people's debit card didn't work for a single day. Automation is killing us, yet it is being rammed down our throats with a battering ram at the same time. People are turning into mindless robots because of it.

You ask what will happen to those displaced workers. I ask what will happen to society as a whole?

I walked in a McDonald's not too long ago. My order was $7.33. I pulled out a $10 bill, and the clerk quickly punched in the amount tendered as $10. I said... "Wait! I have .33 cents." The clerk just completely froze, she had no idea what to do. Worse, not wanting to embarrass her, I explained what to do. Asked her to just give me (3) $1 dollar bills back as change, instead of $2 and .67 cents. She said she couldn't do that. Why? "Because then my drawer will come up short!" **THUD!!** REALLY????

That is not "customer service" any of us need or want. That is just a mindless robot punching keys and doing whatever the magic box tells it to do. And, what happens when that magic box doesn't work? ...the world ends.

"BRAWNDO!!...it's got Electrolytes!"

a reply to: Flyingclaydisk

Lol, I pull out change all the time to even out an order, the amount of confusion is baffling. They get it wrong like 80 percent of the time. I don't even bring up the mistakes, I just hope they'll figure it out sometime.

Also.... Plants need water? Like from the toilet?

a reply to: sine.nomine

I don't even bring up the mistakes, I just hope they'll figure it out sometime.

I seldom do either...anymore. But how long is it before we, as a society, change our behavior because we know the likely outcome? And it's just one example. I guess there's two perspectives here. One, I don't think employers should have to pay $15/hr for that kind of customer service either, or... Two, is that what we, as a society, are going to accept as "customer service"?

If it's the former, well, then I guess we just pull the lever and accept whatever comes out of the magic box. Idiocracy. If it's the latter, then we should feel compelled to do something about it. A better future for everyone.

ETA - **puzzled look** **sigh** "Yeah, like from the toilet."

Who's to blame for our dystopian future; Is it the profit motive inherent in capitalism? The corporate mentality, top heavy with management?

originally posted by: olaru12
Who's to blame for our dystopian future; Is it the profit motive inherent in capitalism? The corporate mentality, top heavy with management?

I'll go with "Wall Street" for $1000, Alex.

a reply to: JAGStorm

Probably not. I've hired tons of people for our Customer Service Center and the majority stay a few days and split. We're on the verge of going completely automated. Our Commissary Dept. just started a $3.1 million dollar project to extend their warehouse several hundred feet and put in robots that pick every order, which is 500 to 1,500 per day in a normal week. I'm trying to figure out when it would be a good time to ask for a rather hefty raise.

originally posted by: Flyingclaydisk

originally posted by: olaru12
Who's to blame for our dystopian future; Is it the profit motive inherent in capitalism? The corporate mentality, top heavy with management?

I'll go with "Wall Street" for $1000, Alex.

Correct!!

And even a halfassed investor can make a killing in todays market.
Now that the pandemic is almost over; retail looks like an option. I will be interviewing sales people soon; prime locations are vacant everywhere.

a reply to: sine.nomine

I said 20 years ago that when self driving cars became a common thing I would move to the mountains knowing I would never die of loneliness because of all the GPS that screwed up and brought people there.

Now, I can’t wait for them because people can’t drive for crap and I want them off the road.

originally posted by: JAGStorm


Facial recognition will come into play a lot more.

As will your social credit score.

a reply to: Flyingclaydisk

I walked in a McDonald's not too long ago. My order was $7.33. I pulled out a $10 bill, and the clerk quickly punched in the amount tendered as $10. I said... "Wait! I have .33 cents." The clerk just completely froze, she had no idea what to do. Worse, not wanting to embarrass her, I explained what to do. Asked her to just give me (3) $1 dollar bills back as change, instead of $2 and .67 cents. She said she couldn't do that. Why? "Because then my drawer will come up short!" **THUD!!** REALLY????

Don't you worry, in this new society cash won't be allowed!

originally posted by: Ahabstar
a reply to: sine.nomine

I said 20 years ago that when self driving cars became a common thing I would move to the mountains knowing I would never die of loneliness because of all the GPS that screwed up and brought people there.

Now, I can’t wait for them because people can’t drive for crap and I want them off the road.

True story, used my GPS in Florida looking for a bookstore. It directed me to the middle of a lake.
(no I didn't follow it)

originally posted by: Xtrozero
Well first, customer service jobs suck...Is there any that pay more than 15 bucks an hour? Not what I would suggest a career job, but a good starting point.

What is killing us mostly is the lack of trade skilled people that everyone seems to think they need a BA/BS to get a job and one could be a plumber apprentice out of HS and be making 100k within 5 years without a huge student loan to pay off.

How about being a pilot, best time in the last 50 years to become a pilot.

I know an electrician who does work for large industrial clients. This guy wears a T shirt and jeans, and he made somewhere around 800K last year alone. Also good is that most of the trades are jobs that will be hard to replace with AI and automation; there are simply some things only humans can do. CNC machining is a good example, you can make precision parts with a CNC machine, but currently you need a human to program and operate it. I dont think that is likely to change for a long time.