Tired of Windows 10 crashes - Please help

originally posted by: Trueman

originally posted by: chr0naut

originally posted by: Trueman

originally posted by: Gothmog
a reply to: Trueman

Is the video card an NVidia or Intel based adapter ?

I use Norton 360.

Oh.

LOL what you mean ?

There comes a time when expense, time, lost productivity and effort in preventing malware exceeds that of simply getting a virus and dealing with the consequences then. Many larger AV companies seem to have lost the ability to see that.

Since PC's just die anyway, it is something you should expect and mitigate against. No amount of antimalware will protect you.

Make copies of everything you don't want to loose, keep the copies physically separate and perhaps insure against damage & data loss (so there's money in the pot to replace anything). Proprietary backups and antimalwares are not assurance.

Microsoft provide a free antivirus that integrates into the OS and seems perfectly adequate to me. Doesn't alert too much, seems to stop a swathe of recent malware and updates fairly frequently.

Just my 10c.

originally posted by: Gothmog
a reply to: Trueman

Follow the instructions at the bottom of the page to determine if the update really installed
You may have just 2 choices
1) Update from a Microsoft UUP ISO image (rather involved process)
2) Microsoft is about to release the Spring Creators OS update. (being in the Windows Insider Preview Program does have it's advantages . as well as it's disadvantages)

I have to go back to work now , yet I will be checking this thread

Thanks man

originally posted by: Disenchanted1
Try a proper registry cleaner or revert back to windows 7?
BTW I am not trying to wisecrack on you.

Which registry cleaner is 'proper'?

originally posted by: JanAmosComenius

originally posted by: Trueman
a reply to: JanAmosComenius

I am clueless about fixing comps.
I'd probably burn it trying.

Was joking about soldering part - lot of work.

Personally did it with 2 mainboards only because there was no easy possibility to replace board or whole PC. For home computer are leaking capacitors dead sentence as you will probably not be able to buy new motherboard fitting your CPU and other HW.

As pointed earlier such random failures are often power issue and capacitors are vital part of formula. Check it as it can save you hours and hours of head scratching.

Resoldering only really works if you replace the faulty capacitors.

With six layer PCB's and via's, going near the motherboard with enough heat/force to remove components requires specialist equipment or you'll do more damage than already exists.

At some stage, module swaps are the solution.

Getting another motherboard supporting the same memory & CPU is probably the cheapest and most assured fix. Or just upgrade to something newer entirely.

originally posted by: Disenchanted1
POST REMOVED BY STAFF

Which registry cleaner is 'proper'?

I get the feeling no matter what i say you would disagree, so guess what? NOT GOING THERE! I know all about you.

Yes but I still don't know which registry cleaner is proper?

I tend to agree with the conclusions of this article: Registry Cleaners: Digital Snake Oil - Malwarebytes Labs

a reply to: Trueman

Some info about Windows10 with Norton.

Had this problem with a desktop pc (friend of mine).

Re-installed Windows 10 full (not keep files).....solved.

Keep Norton off the computer. McAfee causes problems also. Kaspersky too.

Avast free antivirus works well with Windows10.

search google " norton 360 windows 10 crashes "

an article about removing anti-virus problems

a reply to: Trueman

This was happening to me, a lot. After looking up all the Blue Codes, which didn't help, and trying every OS repair, turned out I had bad memory. I removed two sticks of RAM and it's been smooth sailing since. I had 32 gigs loaded up on my 64bit Win 10, so I dunno if that was too much (unneeded tbh) or one or both of those sticks were bad.

My Bro in law also had Blue screen issues but his problem was Windows updates weren't updating so I had to force them to load in and he's been good since as well. Check your updates and see when the last one loaded successfully. It will state whether it Failed or loaded Successfully.

Good luck!

a reply to: Gothmog

Windows 10 absolutely still has a blue screen and it has a QR code.

a reply to: Swills

I'd check the ram also. Run memtest86 from a bootable device and see if it finds any errors. If it does, there's your random issue. And run a complete disk check. Not the windows default checker, it's rubbish.

a stick of ram is a lot cheaper than a new pc.

Check to see if you have the most current Bios version...make sure you are getting your Microsoft updateswithuour windows updates. You need to have the most current bios version when runing windows 10.

Also make sure you are only running one antivirus program. You'll have problems if you run 2 or more at the same time.

If you have to update the bios. It has to be done all by itself. You can't run any other updates at the same time. Close all apps. If your hard drive is encrypted, you will have to turn it off.

originally posted by: drewlander
a reply to: Gothmog

Windows 10 absolutely still has a blue screen and it has a QR code.

Perhaps if not on FCU or Insider Preview
It is green though...

Windows Report - Green Screen

And that is just the first link I went to
Didnt need proof , as I know
I thought you may , though

So that means you havent even went to Windows 10 Anniversary Edition . Your windows would be about 3 years behind , then.

ETA - Just ran a script to bug out windows. Yep , it is green

a reply to: Trueman
That is concerning and needs addressing. To me it sounds like you may have a problem with your RAM. Go through your event logs and see if you can pinpoint the problem. And also never call Microsoft and allow them to remotely access your PC. I did this earlier this year and the dude in what every country he was in erased everything. I had two different back ups of everything but man I was pissed.

a reply to: xuenchen
Your persponse is slightly odd. My suggestions would be to use Windows anti virus protection. But that is just me.

a reply to: Trueman

I'd like to help you out a little but I don't know your expertise and I am limited on time. You should see a code when you crash. Take a pic and google it. You'll know your problem.

originally posted by: xuenchen
a reply to: Trueman

Re-installed Windows 10 full (not keep files).....solved.

Keep Norton off the computer. McAfee causes problems also. Kaspersky too.

Avast free antivirus works well with Windows10.

What he said.

Backup all your files, photos, videos etc... then reinstall. CLEAN reinstall - erasing hard drive. This solves 99.99% of problems.

Once you have a clean reinstall first thing you do is download a good virus program.

I use AVG Free (Do a manual install and don't install anything but the virus scanner it tries to install bloat ware). Avast is also good. Avoid Norton and McAfee at all costs!!!!

Then install Firefox (or chrome if you want big brother alphabet watching all your stuff).

Then install Ghostery and Add Block Pro or similar (making sure to white list ATS of course ).

Run all the updates manually until windows says there are no more updates.

Your system will run faster and I can almost guarantee it will fix all your problems unless it is a hardware issue.

Perhaps everyone missed the key issue
The original OP had stated later that one major Windows update failed
That update is what contained the very fix for their issues.
Although , it is possible 360 is what is erroring out the update because Defender would automatically be disabled due to a 3rd party Security Suite.Therefore , Defender cannot be updated and may be causing an error due to this.
I would disable 360 , attempt to manually update the system by clicking the button "check for updates"

However , the simpler , most effective way is to download the Microsoft UUP ISO image version of the latest update. Create a USB using Rufus , and start the setup from Windows , making sure to choose download updates before installing and choosing to keep files and programs. It HAS to be the UUP image as that is the update image and not the semi-destructive installation image.
The above takes some doing and is probably not for everyone.

And the above would be helpful to most having issues and running Windows 10. I am in the Insider Preview so I keep the previous version of the UUP available at all times....

Or wait for a while. A big Windows 10 (Spring Creators Update) is coming to a theater near you. Will not believe all the "goodies" Microsoft has in there...

Probably the first few things you will need

1. Can of compressed air
2. 8-16GB usb stick
3. External usb drive
4. Bit of good weather

So take the machine outside and pop open the case and give the machine a good blast with the can of air so the heatsinks etc are clear don't forget to give the PSU a bit of a blast and make sure everything is well fitted and safe inside.

Backup your data to the external drive if you don't do it anyway as if anything goes wrong you can return to day zero.then unplug it and pop it in a draw so no accidents can happen where you end up installing something on the wrong drive or worse nuking it.

Download a linux live ISO and use rufus to pop it onto the USB stick and then reboot and select the stick to boot from and normally theres an option for memtest86+ and give it a run for a run for a few hours at least then boot into linux itself and check the SMART details of the drive and if theres any errors get a new drive ordered and use the machine as little as possible.

Its a good idea while you have the case off to pop a few photos on your phone of the various bits make and model and even revision numbers.

Thats a good starting point to rule out some points, depending on the machine you may be able to view the PSU voltages and if they're more than 5% from the value then thats a candidate.

What actually finally kills a machine with a BSOD is normally not the culprit as its most often a daisy chain of effects and can be a royal PITA to work out what it is.