My snapmaker finally arrived and I can't make it work

Hey guys,
I'm trying to figure out what I'm doing wrong here.

First of all, I'm not an computer expert, but I can operate one.
Secondly I am not a programmer, so help will have to be in layperson or retarded person format.

Thanks in advance.

So my fancy machine is here, it's assembled, and my computer will not communicate with it.
When I go to use the 3d printing software , it says cable detected when the usb is plugged in. Then when I hit connect, it says failed to connect the port may be in use by another software. ....

I have no damn idea what's going on...
Any help would be great.

Also, I loaded some print files onto a usb then tried using it as a standalone, but it doesn't show any print files available. ..

a reply to: Hewhowaits

Usual stuff I'd try would be to unplug usb, power machine off(not rebooting), power on and plug into a different(if available) usb port.

Unless you've already done all that.

Also, if you have a lot of things plugged in, when you shutdown unplug all but essentials(keyboard, mouse, monitor) and reboot. Then plug in the USB.

originally posted by: MisterSpock
a reply to: Hewhowaits

Usual stuff I'd try would be to unplug usb, power machine off(not rebooting), power on and plug into a different(if available) usb port.

Unless you've already done all that.

Also, if you have a lot of things plugged in, when you shutdown unplug all but essentials(keyboard, mouse, monitor) and reboot. Then plug in the USB.

I've done all of that, but no luck.
I'm running windows xp if that makes a difference.

Is there any way I can manually set a usb port on my desktop to use with this thing?

Is it detecting it when you plug it in(audible notification, or popup)?

You could open device manager and see if it shows any errors for the device.

You might be able to manually configure it from the device manager.

a reply to: Hewhowaits

You may have to go into the device manager and make sure it installed the druvers, if you see it in the list, you can right click and select properties and sometimes manually change the port

a reply to: Hewhowaits

You mentioned Windows XP, does their software support Windows XP? (Windows XP is end-of-life for a while now)

the snapmaker website has a whole forum.

personally, I'd start with downloading and installing the drivers...
snapmaker.com...

no idea if they support windows xp, but the rest of the world doesn't anymore.
it's 32 bit, and was abandoned by microsoft four years ago. Nobody tests their software or drivers in it anymore...

originally posted by: LightSpeedDriver
a reply to: Hewhowaits

You mentioned Windows XP, does their software support Windows XP? (Windows XP is end-of-life for a while now)

Its supposed to. I've noticed a lot of people are having general issues like this. This was a Kickstarter campaign that I got involved in. It's not tried and true/ completely debugged stuff as of yet.

I don't have any other newer computers to try it on, however it's supposed to be able to print off the usb stick, and it isnt. I'm wondering if it's possible to have a hardware /firmware problem on my hands.

I hope not, I got about 600$ wrapped up in this thing.
And I waited since August for it to arrive. ...

originally posted by: LightSpeedDriver
a reply to: Hewhowaits

You mentioned Windows XP, does their software support Windows XP? (Windows XP is end-of-life for a while now)

He could keep it an sell it in 2038 as an antique.

I'd echo the windows XP statements. I'd contact them and see if they can help you with it, or verify that XP is or isn't supported.

also, ensure you are using the main USB socket not an extension ....you don't say if your using a desktop/tower pc or a laptop but normally on a desk/power the sockets on the front are extensions and you want the rear. also you security package might be preventing the port from opening. if so disable security while you set up

originally posted by: lordcomac
the snapmaker website has a whole forum.

personally, I'd start with downloading and installing the drivers...
snapmaker.com...

no idea if they support windows xp, but the rest of the world doesn't anymore.
it's 32 bit, and was abandoned by microsoft four years ago. Nobody tests their software or drivers in it anymore...

I like the 3D 3 in 1 Printer they've got

snapmaker.com...

a reply to: Hewhowaits

Have you called anyone for customer service? Maybe they can help you out.

originally posted by: BotheLumberJack
a reply to: Hewhowaits

Have you called anyone for customer service? Maybe they can help you out.

They have no phone #listed...
I don't think these type of people actually communicate verbally. .....

And yes I contacted the support via their forum, and yes I upgraded the firmware.
Yes I tried all the usb ports, front and back.
No security issues are popping up.
As for when I emailed them last, it was supposed to function on anything that can run 3d printing software.
I have cura, slic3r, and snapmaker..

Maybe I'll try it on my laptop that's running linux later. .

a reply to: Hewhowaits

Have you tried surfing youtube video's to find other people that have this. They've got a ton of instructional video's on just about everything there.

originally posted by: BotheLumberJack

originally posted by: lordcomac
the snapmaker website has a whole forum.

personally, I'd start with downloading and installing the drivers...
snapmaker.com...

no idea if they support windows xp, but the rest of the world doesn't anymore.
it's 32 bit, and was abandoned by microsoft four years ago. Nobody tests their software or drivers in it anymore...

I like the 3D 3 in 1 Printer they've got

snapmaker.com...

That's what I ordered. The 500$(+50$shipping) all in one machine.
I mainly wanted it for milling/engraving wood and bone. But it would be nice to use all of its features.

Recommend doing some creative Googling...

At least one person here got the CH340 driver working on XP and your driver should support XP...

...it’s working on XP, very good, Thanks

CH340 Windows 8 driver download

Try this search and click the image search tab: Driver for CH341 XP driver - Google Search

Also try searching YouTube... forexample...

Your driver appears to be the CH341 V3.4, I downloaded it and pulled this info out:

; CH341SER.INF
; Driver for CH341 (USB=>SERIAL chip) V3.4
; WDM&VXD for Windows 98/Me/2000/XP/Server2003/Vista/64bit Vista/Server2008/Win7/64bit Win7
; Copyright (C) W.ch 2001-2014
;

[Version]
Signature = "$Chicago$"
Class = Ports
ClassGuid = [4D36E978-E325-11CE-BFC1-08002BE10318]
Provider = %WinChipHead%
DriverVer = 08/08/2014, 3.4.2014.08
CatalogFile = CH341SER.CAT

[ControlFlags]
ExcludeFromSelect = USBVID_1A86&PID_7523
ExcludeFromSelect = USBVID_1A86&PID_5523
ExcludeFromSelect = USBVID_4348&PID_5523
ExcludeFromSelect = USBVID_4348&PID_5523&REV_0250
ExcludeFromSelect = USBSERPORTSER5523
ExcludeFromSelect = CH341PORTSER5523

You can use some of that use in Google searchs as well.

Your printer probably uses the same driver as the other Arduino Clones.

Here is a step by step manual guide for USB-SERIAL CH341 software installation process on Windows Vista / XP.

1 Download USBSER.EXE file for Windows Vista / XP, save and unpack it if needed.
2 Switch on your new ports hardware.
3 Right click on the My computer icon and push Properties tab then. Choose Hardware tab. Click on Device Manager button.
4 Find your USB-SERIAL CH341 device in the list and press double click on the ports device. Click Reinstall driver button.
5 Choose Install from the specific location and click on the Browse button. Click on the Next and Finish button after that to complete the installation process.
6 After these steps, you should see USB-SERIAL CH341 device in Windows peripheral manager.

www.helpjet.net...

originally posted by: Hewhowaits

originally posted by: MisterSpock
a reply to: Hewhowaits

Usual stuff I'd try would be to unplug usb, power machine off(not rebooting), power on and plug into a different(if available) usb port.

Unless you've already done all that.

Also, if you have a lot of things plugged in, when you shutdown unplug all but essentials(keyboard, mouse, monitor) and reboot. Then plug in the USB.

I've done all of that, but no luck.
I'm running windows xp if that makes a difference.

Is there any way I can manually set a usb port on my desktop to use with this thing?

Maybe. What does the system requirements suggest?

a reply to: StallionDuck

Also, you may want to look at the driver page and see if there is something you need to download so that it works with your PC. The software should offer some kind of requirements but probably works on XP if you can install it.

Hope this helps!

Apparently that driver is a working XP driver:

Hi pardallas,
Driver is extracted from CH341SER.zip,
One download site is at www.winchiphead.com...
If this doesn't work try a Google search for 'CH341SER.zip'.
That driver works fine for me on several different machines running XP. Good luck, Bob

usb rs232 drivers for xp, device id

Found this with the searches I linked above BTW...