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It was girls’ day out, and Diana Carrillo had abandoned her desire to eat healthy well before she, her sister and two friends got to the Southern California restaurant. The destination: Saint Marc, an upscale spot in the seaside city of Huntington Beach, where Carrillo had been once before.
As the waiter walked up to the table, Carrillo figured she’d splurge on the grilled-cheese sandwich and pay the $2 up-charge to add some of the restaurant’s signature bacon. To start, maybe she’d share a watermelon and cheese plate with her sister and friends.
But the mood soured quickly after the waiter appeared. Before he could serve the four Latina women, he said, they needed to show proof of residency. “I need to make sure you’re from here,” he said.
Flummoxed, the four women handed over their IDs. But as what was happening sank in, they fumed. “I looked at my sister and [my friend], and I said, did he really just say that?”
A few moments later, they walked over to the manager and told him what had happened. He offered them a separate section and his business card to make things right — but they had already decided to leave.
Kent Bearden, the senior director of operations at Saint Marc, told The Washington Post that the waiter who had asked for the women’s IDs had been fired. It was the first time the employee had done anything like this, Bearden said, and he “had never received so much as a write-up” before.
“I don’t know if he had an agenda or not,” said Bearden. “My concern is he violated a company policy. We’re very specific about how we treat out guests. That individual did not treat a table of guests to the expectations that we set forth in that company policy, and that caused him to be terminated.”
Bearden stressed that the employee’s actions “are something that you can’t control. The true measure is how you then handle it as a company. I feel very proud of our team and how we tried to take a proactive approach, trying to create a positive out of this situation.”
originally posted by: Indigent
a reply to: VengefulGhost
In what country a waiter asked for your id?
originally posted by: IShotMyLastMuse
Well that was some badly written article, if that's all it takes to write for the Washington Post we are doomed.
now to the meat of the article:
doesn't it sound strange that the guy would just randomly ask that? what about tourists? does he refuse to serve them? why risk your job over something so stupid?
originally posted by: VengefulGhost
originally posted by: Indigent
a reply to: VengefulGhost
In what country a waiter asked for your id?
Been asked in vietnam , malaysia , japan and here in singapore .
originally posted by: IShotMyLastMuse
Well that was some badly written article, if that's all it takes to write for the Washington Post we are doomed.
now to the meat of the article:
doesn't it sound strange that the guy would just randomly ask that? what about tourists? does he refuse to serve them? why risk your job over something so stupid?