Help! Windows 10 upgrade has broken my laptop.

I recently upgraded from Windows 7 to Windows 10.
The little windows icon stated my laptop was able to upgrade, so I did ... More fool me!
So, it started fine although it took ages to complete then once complete and through its countless restarts everything appeared fine, until I went to use the mouse..the bloody thing doesn't move, I am unable to press any buttons unable to close it down. I then closed the top of the laptop to force close it, and when I opened it up the same has happened! I am unable to start it up, unable to enter my password, unable to start in safe mode to get rid of the upgrade..unable to do anything!
Any advice would be greatly appreciated. If all else fails the bloody thing is will become an expensive Frisbee!

It took me 4 hours and lots of coffee to get my windows working, then wi fi would not work, took me an hour to sort that out ( bitdefender firewall) and about 2 hours to set it up as i want. Power saw and murder came to mind many times, so I wish you luck and hope someone can help you.

a reply to: chelsealad

I've just done the same thing and the process was probably 3.5 hours. So far everything works.

Have you removed the mouse USB? I'm assuming you have if you know about safe Mode etc.

I'd completely remove the mouse dongle etc and restart the lappy by holding down the on/off button - desperate times call for desperate measures. On reboot, the mouse pad should return to precedence.

a reply to: Kandinsky

I have removed everything. The on/off button doesn't even work which is very frustrating.

Sorry if this is insulting but is your battery flat

a reply to: chelsealad

Have you removed the battery to force it off?

What you have to do is;

1. Get yourself some gasoline or kerosene.

2. Get a lighter or matches.

3. Pour copious amounts of your accellerant of choice onto your laptop.

4. Light that sombitch on fire.

5. ? ? ?

6. Profit.

Sounds like you need to install some mouse drivers or something.

Use the touchpad, or like someone mentioned, replug the mouse.


For now navigate using the keyboard. The Tab and Enter keys are your new best friend.


For now, use google to search up why your mouse isn't working, and go to your laptop manufacturers website and try finding some drivers for your laptop.

a reply to: Kuroodo

He's saying the keyboard is non-responsive. This is why he can't do anything...no mouse, no mousepad, no keyboard!

You said it's a laptop, try and plug in a wired external mouse or an external keyboard. Sounds like something went wrong with the drivers.

We have up to a year to download W10, this is why I am waiting at least a few months to do it. Plus, it's a 3GB download, it'll destroy my internet plan.

Now might be the time to visit this linux thread here You've obviously got another working computer, so you will be able to download and setup a USB setup like the thread explains.

Then plug in your charger and boot it up again - press F2 to get into bios mode and change the boot order to USB drive first then save and exit.

If you successfully start up in Linux and everything works, something is amiss in Windoze (surprise surprise) You can always permanently install Linux if it really won't play nice - I always end up booting Windows off my computers because it invariably gets to a point where it annoys the crap out of me with it's insolent and unstable habits.

a reply to: chelsealad

I've googled around a bit - people seem to think this is a graphics card driver issue.


Have you tried starting in safe mode? (press f8 while the laptop is booting up). Does this work?

Why not just hold the power button for 5 seconds? Always works
Went from Windows 8.1 to Win 10 pro < 20 minutes . No problems. And my Windows 8.1 was heavily tweaked.

a reply to: chelsealad

Shouldn't have ever left windows xp.

I've read so many posts on the net from people having problems since they upgraded from xp first to windows 7, then 8, 9 and now 10..

You should take your laptop to the nearest computer guy who may be able to fix the problem. It did hapen to me once a few years ago where I upgraded Internet Explorer... my whole computer went down, I couldn't do anything... I took it to the Computer guy down the road and he said there was a big virus problem downloaded onto my Computer, he fixed it and its been fine since.. I have xp and he even asked if I wanted to upgrade to windows 7 but i said no.

a reply to: chelsealad

You're not the only one.

Seems like the trackpad on most laptops have issues.

I got mine semi working by removing the trackpad in the device manager and letting it reinstall again.

it still has some issues.

we have to wait for the drivers to be fixed from the trackpad manufacturers. not from microsoft.

Haha. win 10 did not break your laptop.

Your lack of judgement did.

a reply to: chelsealad

My co-worker was playing around in windows 10 and found that many drivers you have from your previous OS aren't compatible with windows 10 right now (even though they may SAY they are in the device manager).

originally posted by: TruthxIsxInxThexMist
a reply to: chelsealad

Shouldn't have ever left windows xp.

Perhaps you've read that Microsoft has also ended all support for win xp? Telling people to not upgrade from windows xp is dumb advice.

I've read so many posts on the net from people having problems since they upgraded from xp first to windows 7, then 8, 9 and now 10..

There is no such thing as windows 9. Plus windows 7 is fine. Sure the minimum requirements are a bit steep, but that was really only a problem when it first came out. Now the technology is out that win 7 should be able to run on just about any computer with no problems. Windows 8 DOES suck though.

You should take your laptop to the nearest computer guy who may be able to fix the problem. It did hapen to me once a few years ago where I upgraded Internet Explorer... my whole computer went down, I couldn't do anything... I took it to the Computer guy down the road and he said there was a big virus problem downloaded onto my Computer, he fixed it and its been fine since.. I have xp and he even asked if I wanted to upgrade to windows 7 but i said no.

The OP's issue won't be able to be fixed by a tech guy until they release drivers compatible for windows 10 for the devices the OP is having issues with.

What make is your laptop, because I had a Toshiba and it was the worse ever

a reply to: imod02

No, battery is fine mate.