Most-Hated Companies in America

Most-Hated Companies in America

www.examiner.com

The American Customer Satisfaction Index (ACSI) has been released for the first-half of 2011, and Americans still have many complaints about many of the companies that they deal with in their daily lives. Many airlines and other companies with few alternative choices rate among the worst.

(visit the link for the full news article)

The airlines in the U.S. are still the companies Americans love to hate most. Having recently traveled by air, I had a most pleasant trip - both ways. It seems the airlines are trying to do a good job in spite of the latest rules and regulations handed down by the government. How can they get rid of the negativity amongst the masses?

www.examiner.com
(visit the link for the full news article)

I think at this point, the only thing the airlines can do to help is to privatize their security like it used to be... Aside from that... Not much.

That said, last time I flew, it was not bad at all. Of course I flew through two smaller airports...

But the TSA gave us no real problems. Though they did stop two of the women I was with for the enhanced pat down.... It took all of 15 seconds for each of them... They didn't seem to mind at all.

Just wanted to say that quickly.

reply to post by ChicagOpinion


I would like to add AT&T to that list. A company with as bad of customer service, dishonest representatives, and unhelpful technicians deserves to be there. I may be biased though, paying $29.95 a month for dial-up internet service compared to the $15.95 DSL plan which isn't available where I live. But, that's a story for another thread.

reply to post by ChicagOpinion


I can't believe they left out that British company
called the United States of America.

I'd have to go with Wal Mart..............
they have helped kill so many small businesses it's not even funny.

If you actually look at the statistics themselves you will find that nearly every category has improved several percentage points in the last few years, including the airlines. Most of them are in the high 70's or even 80's in numbers. It;s just that airlines are relatively low and Delta has slipped the most. Here's the actual chart.

From the article, here are the top 5:

1. PEPCO
- Potomac Electric, an electric company that had 70% more electric outages than its big-city competitors.

2. Delta Airlines,
the airlines that collected twice as many baggage fees from customers as any other major airlines.

3. Time Warner Cable,
the communications company that has made numerous consumer-irritating errors including the broadcast of porno on a children’s channel.

4. COMCASTt,
the media communications company has multiple complaints including long waits for repairs and billing changes.

5. Charter Communications
the communications company that has experienced a warning by the Better Business Bureau in recent years for many customer complaints regarding improper billing practices and poor customer service.



Continue reading on Examiner.com The ten most-hated companies in America - 2011 - National Conservative | Examiner.com www.examiner.com...

#1. The United States Government.

Originally posted by ItsEvolutionBaby
From the article, here are the top 5:

1. PEPCO
- Potomac Electric, an electric company that had 70% more electric outages than its big-city competitors.

2. Delta Airlines,
the airlines that collected twice as many baggage fees from customers as any other major airlines.

3. Time Warner Cable,
the communications company that has made numerous consumer-irritating errors including the broadcast of porno on a children’s channel.

4. COMCASTt,
the media communications company has multiple complaints including long waits for repairs and billing changes.

5. Charter Communications
the communications company that has experienced a warning by the Better Business Bureau in recent years for many customer complaints regarding improper billing practices and poor customer service.



Continue reading on Examiner.com The ten most-hated companies in America - 2011 - National Conservative | Examiner.com www.examiner.com...

edit on 9-7-2011 by ItsEvolutionBaby because: (no reason given)

I second comcast.

from experience.

Time Warner is just expensive but they are pretty good.