RAM Question RE: High and Low Density

Recently I ordered 2 GB RAM online. There was a prompt delivery but the RAM was not exactly what I ordered.

I ordered PC2100 DDR RAM. Two 1 GB sticks.

I received two 1 GB sticks of PC 375 RAM. My computer doesn't see this RAM.

I phoned customer service and they requested motherboard details. They said that the RAM that they shipped to me was "high density" and that some chipsets can't handle it.

I looked up my motherboard. It is an Intel desktop motherboard, model number D845GLAD. Sure enough, this model motherboard has problems with the "high density" RAM sticks.

My question:

Since I would like them to change the RAM I have for the "low density" version and since I would like them to absorb the shipping costs of me shipping the useless RAM back to them and their shipping the good RAM back to me, do I have a legitimate case when I say,

"You did not ship me what I ordered. I ordered PC 2100 DDR266 RAM and you sent PC 375 DDR266 RAM. Absorb the shipping costs, please."

The nut of this problem is, is there such a thing as "high density" PC 2100 DDR266 RAM? If there is not, then this mistake is really of their making. If there is "high density" PC 2100 DDR266 RAM, then I would have to take the blame for not looking into what my Intel board could handle before I placed the order.

This question is really for people who know about this stuff.


[edit on 27-7-2010 by ipsedixit]

DDR RAM memory only comes in 3 flavors.

PC2100 DDR266
PC2700 DDR333
PC3200 DDR400

There's no such thing as PC375 RAM, you might want to recheck the specs of what type it actually is

reply to post by 12m8keall2c


This is right off the label:

PC375 062510 1GB DDR266 SAM 128X4 B6U405 Warrenty Void if Removed

There is another label:

MDD266-128x64 21859

Is this a type of PC2100 DDR266 RAM?



[edit on 27-7-2010 by ipsedixit]

reply to post by ipsedixit


It's definitely PC2100 RAM and apparently using Samsung memory chips.

Do you have a URL to the site/page you ordered it from?

Originally posted by 12m8keall2c
reply to post by ipsedixit

 

It's definitely PC2100 RAM and apparently using Samsung memory chips.

Do you have a URL to the site/page you ordered it from?

This is it, I think. A long EBay URL.

cgi.ebay.ca...

I just went to the page and it looks like they have themselves covered. They do explicitly mention the problems with the Intel chipset, so it looks like I have to conform to their conditions on returns.


[edit on 27-7-2010 by ipsedixit]

Well... from that listing they clearly state they are high-density memory modules and are not compatible with all boards. They even go further to state that those modules are not recommended for Intel motherboards.

Looks like you're probably going to be stuck paying the shipping both ways.

reply to post by 12m8keall2c


The model number they quote on that EBay page is different from the model number on these sticks of RAM.

Here is their model number:

Our Part Number is MDD266-2GBKIT

The number on the stick I have from them is: MDD266-12X84.

Edit: No question I ordered the wrong stuff. The low density RAM is almost twice as costly.

Different part number too: MDD266-2GBLDKIT

Oh well. Thanks for the responses.

[edit on 27-7-2010 by ipsedixit]