European airlines running pure exploitation on people trying to get home.

First off, i'd like to apologise for no link, I only saw this on BBC News on TV about ten minutes ago, and it doesn't appear the website has been updated yet.

A family who have been stranded abroad are still living at the airport (didn't catch which sorry, i wasn't paying much attention till one particular line) are still waiting to come home. One member of the family have said

"We've tried speaking to many people but it's like banging your head against a brick wall. I've looked at flights on the internet, but the prices for tickets were £2,000-£3,000, and we just don't have that kind of money".

Now, I know these are companies who want nothing more to make more money, but how can this complete and utter exploitation of dire circumstances for people even be legal?

And if anyone has seen/heard stories along these lines, please post them up!

Oh, and as always apologies if this story has already been posted.