Comcast came a changed my modem today.

About two weeks ago, my highspeed internet connection stopped working. I called comcast, and they said they couldn't reset it, so they sent a service guy over that same day. He fixed it, saying he thought my modem was getting hot, and I moved it to a cooler location. Fine. Everythings working. Then, about 3 days later, Comcast calls and says they want to send the service guy out again to fix my modem, even though it was working fine. I said, um, OK. So we set up a time for today. Then yesterday, it went down again, and I called Comcast again. They said the service guy was coming today. But by the time I got through, the internet started working again. The operator was very shifty and strange. Today, the service guy shows up, and replaces the modem. I asked him jokingly, am I being monitered. He said with a straight face, Oh Yeah, everyone is monitered. Anyway, my internet is working fine, although I feel a bit on the violated side, if ya know what I mean. Anyone have a similar experience? Oh, and by the way, I keep getting a weird clicking sound through my cable TV. It did this at my last place of residence too. Am I bugged?

[edit on 9-5-2007 by stompk]

Why not buy your own cable modem and control for that variable? There seems to be a lot of free modems available with the dreaded mail-in rebate. Even without a rebate, the best will cost you little more than a hundred dollars.

By the way, if Comcast wants to eavesdrop on you, they have plenty of opportunities to do so regardless of which modem you use.

I used to be a trainer for TWC NYC. The guy likely meant that you were monitored for things such as terror, child porn....regular "bad guy" stuff. Everyone is monitored for such things.

As well, bandwidth usage is monitored. If you are using large amounts of bandwidth, you can expect a call from the sales department to get you upgraded to a package that will cover these overages. It prevents companies from setting up service via residential platforms.

They likely realized that the modem they brought out was not one that they were suppose to use, whether it be due to franchise regulations, contractor disagreements, issues with lease agreements, budgetary problems, or tax problems. Sometimes they use the wrong modems or cable boxes at the wrong times and have to correct it.

As far as your TV making a clicking sound...do you have a digital cable box? Is the clicking always, is it even in repetition? Does the tone change? Does your picture get effected?

Have you had cable ISP issues before? Or is the recent trouble completely new?

Most often what happens when you hear clicking is that there is RF interference. Cable TV operates in similar radio frequencies to almost every other device we use. Cell phone calls that are coming into your phone will negatively impact reception (and can make speakers "click" irregularly) as you describe.

You may have a loose connection or some other "leak" that allows incomming interference. If your internet works fine and this still happens, it may be the TV. More than likely you don't have interference over the whole house, but most likely localized to that one line.

If you don't have a converter box, subscribe to digital. It will be the law in the next year or two, and it will reduce the radio interference caused (as digital signals experience much less interference such as that, and if they do it creates a "tiling" effect).

After being a former Comcast customer I can say their service tends to be on the wrong side of terrible so all those sounds and such you hear are probably their fault one way or another and not some sinister eavesdropping effort. We spent roughly a week without service thanks to Comcast and their stupidity and customer service was useless, so if you continue to have problems look for a better internet service provider. You can be sure that your traffic is monitored just the same, its the nature of the beast with the internet. Pretty much all ISPs keep permanent record of some things such as DNS requests so just keep

I have worked doing Comcast high speed tech support for 7 years and the only monitoring done is polling. This means power levels going to and coming from the modem. Whether you own your own or lease one same deal. This polling can tell if a connection problem is just you or the whole neighbourhood. Your local office is on the ball, a work ticket is created when a connection problem arises, this is left open till we are sure your connection is once again fine.

Also just a FYI Comcast has raised bandwidth from 3300 mgb to 6600 mgb with no increase in price. Also Comcast announced that a new docsis 3.0 modem is coming in the future. Please read like at the exciting potential of this modem.

/2wus7p

I own my own modem due to the 3 bux a month lease(screw that). Ive been a comcast customer for over 6yrs now and have had 2 problems. One, i watched the guy cut the line out at the sidewalk and Two, a server went down and i traced it and called to inform them.

I pay for the 8meg download 768 upload and for the past 4 months, i have been getting 25meg download and 2meg upload and i dont have bandwidth caps. I dont use digital cable, i get the analog and pipe it through a tv card in my media center pc out to lcd tv. Life is good, Comcast blows at&t and verizon outta the water here in my area. No qualms here.

Thanks for all your replies. Makes me feel better, since the only thing I'm doing that could be watched is posting on this site. I like Comcast, they've been good to me. It's the government that concerns me, and I feel sure they are watching me very close. Hi!!

Comcast modems think they're so cool. Blinkin' their lights, transferrin' signals, goin' really fast and stuff. I bet they make fun of other modems and stuff.
I hate comcast modems.

OK, here's the deal. Since the replaced my Teredyne modem with a Comcast modem my connection sucks. It's very spotty. It's works about half the time. I tried restoring my system, to back before the change, but that doesn't help. I know it's a bug. I've tried turning firewall off. That doesn't help either.

its a signal problem.

I have cable internet. i used to train cable support staff, so have a little familiarity.

If you are losing your connection intermittently, it is likely caused by either:

1. a bad connection in the cabling. make sure all the connections are screwed in really tight, and then make sure you didn't mess up the sheathing on the cable line. Since it uses RF signals, any breach can cause data loss and signal interference from virtually every device known to man

2. the modem is bad.

3. your NIC is bad. Try it with a USB connection to see if that helps (try this first....it may save you some headache.

I could tell you some stories. My local cable provider (SuddenLink) is miserable, and i am always telling the techs how to fix my problem. I let them bungle it for about 6 months once and then got tired of it and started micromanaging them when they came over. Haven't had to see a tech in 8 months now.