Telemarketing 0_0' (My New Job) heeelp

Hello,

I've been off work for since February (yes I have that luxory lol) and my career councilor referred me to a quick and easy to get job that pays good. This will be my 2nd job so w00t, lol. It's a telephone marketing company and so I have considered the pros and cons.

-Good pay

and

-Angry customers

So this will be really good experience for me, I think, especially now that I'm done with KFC (left for new experience - 2 years of work) and it turns out I've moved up in the work force. Where I get to have an office cubical (lol dreadful jail cells) with a computer and phone at my disposal.

So I start tomorrow morning with my weeks training. We'll see how it turns out... If anyone has been in a job like this, please I could use some reasurrence or if you know of someone who's been in this position. I am a cheery happiful person at work looking forward to it all the time and setting a goal every moment to improve my efficiency and skill.

Thanks...

I could probably tell you some stuff. Is this a situation where you'll be receiving calls all day, or will you actually be making calls?

If you're making calls, are they auto-dialed for you or do you actually have to place the call?

If you're placing the calls, do they have a list to call from, or do you come up with your own lists?

Is this business-to-business or are you calling residences?

The biggest pitfall in a job like this is burnout. Not too many people can take the inevitable abuse and rejection for an extended period of time. Call centers have a big turnover for that reason. No matter what the answers are to the above questions the best single piece of advice I can give you is to not take anything personally. It's a job. A paycheck. You're not what you do. The people you're speaking with don't know you and you can't internalize what's said to you. You have to mentally drop whatever happened on the previous call and press on with the next one.

This is much easier to say than do. And much easier to do for the short term than the long haul. It wears everyone down, eventually. But the more you can take the "personal" out of the equation and let each call stand on it's own, the better you'll do and the longer you'll last.

And a great deal of what can make it tolerable will be based upon the quality of the supervisors. Are they heavy-handed morons or reasonably intelligent with some people skills? You probably won't be sure until you're there for awhile.

Good luck.

By the way, I'm on the no-call list.

Heyy,

back from work for the first day of training and it turned out pretty good and fun, I mean the staff are friendly and enthusiastic, I know they know that the job can get exhausted but they try to make us happy and confident. Which amazingly, all day I smiled and held up pretty well. We have a computer that auto-dials residences and displays everything we have to say and know about the individual. I never recieved any angry customers except of course, there were people who just hung up or said there not interested. Though, there are nice people who let me read through the whole thing (with practice) to get the message but turn it down. Today, I got 3 donations for helping a specialized school program to teach kids about dangers on the internet and informing parents how to know of and avoid these dangers like predators. It is a long 3 paragraphs though, but it is easy to say and read. The only problem I have there, that I had to go in the training room which was of course a smoking zone... I dont smoke, so i had to endure second-hand smoking.... x_x'

Anyways, ya it gets exhausting, I dont take anything personally there its just a job and I dont overreact the situation by arguing with a customer, lol.

Thanks for the message =)

/7A

I'm glad to hear your first day went well.
I worked in several boiler rooms back in the day before computers, all our calls were made from lists or telephone books. I've had some very good experiences, one being a newspaper I worked for that we offered people 2 free weeks of home delivery, then we'd call them back to see if they wanted to continue after the free trial period. That was a great job.

I worked for one place that was raising money for a charity that ended up being raided by the police, and the owners were arrested. It turned out they didn't have a business license, and there was never any charity. But even that wasn't a bad job while it lasted.

The worst job I had was for a chimney sweep company that also did furnace and duct cleaning. I still can't believe how many people told me they didn't have any ducks, that joke got old pretty fast.
The owners of that company kept a big stats board on the wall and treated us like slaves. People that were at the bottom of the board were often yelled at and fired in front of everyone else. They ran the place on fear....


The job will be what you make it, and never take any abuse from your boss. You'll get enough of that from the people you call, and if you're getting crap from the boss the job just isn't worth it, walk out.

Depending on your work environment, and the professionalism of the people running the company, it can be anything from a great job or a terrible nightmare.

Good-luck, let us know how it goes.