Short answer: install sp2 but it is still possibly a bios or other issue.
Long answer: Whew. You dont give me much information to go on. Therefore I am going to flood you with info in an attempt to cover most of the
bases. If I cover material that you are already familiar with, please forgive.
So you are running XP. Do you have SP1 or not? What is your bios, and the firmware version?
Perhaps we should start at the begining.
BIOS:
Reference:
Micro$oft Legacy support in bios notes
Quote: "USB host controller and USB input device support must be enabled by default in the BIOS, and the BIOS must ensure that USB hubs and
input devices, such as keyboards and mice, are available at boot time."
The bios basically controls your pc hardware and therefore controls your USB functionality. Bios settings vary from mfg to mfg. The bios settings are
somewhat adjustable, and upgradeable. Note that some bios do not support USB at startup. Period.
I dont recommend upgrading your bios unless you are very familiar with it, but it can be done by determining what bios you are running, going to the
mfg website, searching for the updates and following their instructions. These updates can sometimes solve various problems. If you are comfortable
with doing this, and have tried everything else, It's something to look into as a last ditch effort.
I bring up the bios because on some systems there is a setting that for some functions may or may not need to be changed. If you know how to get to
the bios, you should check this. Again, I dont reccomend changing bios setting unless you have experience in this area. I will let you do your own
research on this area.
Now for Windows XP
If you are not running SP1
Reference:
xpmania.pro-networks.org...
Quote"Windows XP Service Pack 1 includes bug fixes (over 1700) and product updates including support for USB 2.0." So installing sp1 may
resolve the issue.
If you are running SP1
Reference:
Microsoft Support XP SP1 USB Support
Quote "You may experience one or more of the following symptoms on your Microsoft Windows XP Service Pack 1 (SP1)-based computer: Universal
serial bus (USB) devices are not detected when you restart the computer. To resolve the problem upgrade to sp2."
In addition there is a USB update for XP SP1.
Reference:
Download Update
Original Reference
Quote "Microsoft USB Update for Windows XP SP1. This update addresses the Availability of the Windows XP SP1 USB 1.1 and 2.0 Update issue in
Windows XP and is discussed in Knowledge Base Article (KB) Article 822603. Download now to install the Windows XP SP1 USB 1.1 and 2.0 update. After
you install this item, you may have to restart your computer. "
Something else that you can check is the services.
You can get to the services from the desktop by:
Right click the icon MY COMPUTER>
select MANAGE>
Select SERVICES AND APPLICATIONS>
Double Click SERVICES>
Check to see if the Plug and Play service is started and set to automatic
Scroll down and find the PLUG AND PLAY Service>
verify it is set to AUTOMATIC>
Check to see if you have a service titled wireless.
Scroll down and find the WIRELESS CONFIGURATION Service>
verify it is set to AUTOMATIC>
You may not have this service at all.
One final note is that if you cannot get any other resolution, check the registry.
Reference:
Micro$oft Plug and Play Tools and Settings
Quote "USB Start Registry path HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PlugPlay Version Windows XP, Windows 2000, Windows
Server 2003
Determines when Plug and Play services should be started on a system. The following table lists the accepted values for this registry entry.
Start Values
Value Description
00 Boot. Starts the service during the boot sequence.
01 System. Starts the service when loaded by the I/O subsystem in the kernel.
02 Automatic. Starts the service automatically.
03 Manual. Starts the service when a user initiates it from the control panel or a command line.
04 Disable. Loads the service, but neither the system nor a user can start it."
End Quote
User Instructions:
Start>
Run>
Regedit>
Click the plus symbol beside HKEY_LOCAL_MACHINE>
Click the plus symbol beside SYSTEM>
Click the plus symbol beside CurrentControlSet>
Click the plus symbol beside Services>
Click directly on the word PlugPlay>
In the right window, right click on the word START>
Select Modify>
If the number is not 2, change it to 2, and select OK>
On the toolbar select File>
Select Exit>
Restart, and see if this fixed the issues. If not try setting it to 0 (zero).
NOTE that it is not wise to edit the registry if you are not experienced.
NOTES ABOUT UPGRADING TO SP2:
You should always research changes that a system upgrade will affect before upgrading.
List of fixes included in Windows XP Service Pack 2 Universal serial bus
devices are not detected intermittently when you start or resume the computer
Technical USB info.
Micro$oft USB info
XP SP2 Info.
Microsoft xp sp2 support
More xp sp2 info
pcmag sp2 info
sp2 built-in firewall info
Micro$oft help and support
Some programs seem to stop working after you install Windows XP Service Pack 2
TECHREPUBLIC: What to do when the Windows sp2 break
How to check if you have USB 2.0
Told you there was a lot involved. I Hope someone out there has come across a simple fix.
[edit on 5-12-2004 by makeitso]
[edit on 5-12-2004 by makeitso]